Pacific Express: Another Bus Ride from Hell

Pacific Golden Mile TBS 01

Pacific Express is one of the newer companies to operate independently to Singapore, but brings its bad habits overseas nonetheless. The only reason I took it was because it was around half the price as all other bus company tickets on Easybook on my day of departure, and I learnt that paying the usual standard price is actually a better idea.

I walked to the end of Golden Mile Complex trying to find the office to “check-in”, but couldn’t find Pacific Express. Only when I actually read the address did I realise…

Pacific Golden Mile TBS 02

… I had missed the office because it was CLOSED.

Pacific Golden Mile TBS 03

On it was a handwritten sign stating the bus number. I guess this was my wireless instant check-in.

Pacific Golden Mile TBS 04

Luckily, the bus was already waiting along the road near the office, so I hopped on and tried to get comfy for the ride up. The key word here is tried.

Pacific Golden Mile TBS 05

The interior of the bus, with the new Orient seats. Comfortable enough except that since the bus was slightly shorter than the usual ones but still maintaining 10 rows, the legroom was a little crammed.

Compared to my previous experience with Pacific from Larkin to TBS with free seating and which took a whopping 7 hours even after a 2 hour delay from departure due to the bus making a stop at every single main town along Route 1 to KL – yeah you read that right, we didn’t go on a highway – this seems pretty bearable.

Pacific Golden Mile TBS 09

I could even forgive the little goodie the previous passenger left on board and which the driver forgot to clear. I cleared it myself before departure so that I can store my things without having it bread-flavoured by the time I reached KL.

After coming back from the rubbish bin, I felt a drop of water on my wrist, which probably came from the aircon. With it carried a baby cockroach, which I promptly killed by slapping my wrist. This was going to be a long ride. I saw two more baby cockroaches on the window on the seat in front of me, but it was too far for me to kill it without attracting any attention.

I felt something was really amiss when the passengers in the double seats decided to self-declare the single seats as theirs. Not only did the staff didn’t care about it, there were some who were double booked on the same seat as well. Only upon departure and some commotion was coming from the double seats did I realise that the aircon wasn’t working on the right side of the bus. Although mine wasn’t exactly cold air, at least I had air. This problem persisted throughout the journey.

However, the bus surprisingly departed on time at 11.45pm and used the Second Link to cross into Malaysia. I actually expected my bus to form the departure from Larkin to KL, but I guess we were full already. Since it was the start of the school holidays, we took a whopping 3 hours to clear both Tuas and Tanjung Kupang immigration and customs. Luckily Pacific didn’t pull a Pacific to leave some of us behind. The bus departed Tanjung Kupang at 3.30am.

I tried to get some sleep, but the bumpier-than-usual ride combined with the minimal legroom made it quite difficult, but I managed to drift in and out of sleep anyway.

Till we reached Seremban.

No one told me there would be stops, but compared with my previous experience from Larkin with stops such as at Ayer Hitam, Batu Pahat, Muar and who-knows-where-else, this was probably “non-stop”.

Pacific Golden Mile TBS 06

The bus arrived at Terminal Bersepadu Selatan (TBS) at 7.30am, a whopping 7 hour and 45 minute journey from Singapore, but probably due to the huge jam at immigration on both sides. Even though my ticket was to Berjaya Times Square, I just got off here instead since the sun had already rose and there’s readily available transport from TBS.

Pacific Golden Mile TBS 07

No jams to enter the alighting bay due to the off-peak timing of arrivals.

Pacific Golden Mile TBS 08

Seasons Express is under a consortium known as “Pacific Group”, which can be seen on some buses that ply within Malaysia. When going up, I realised that the Seasons Express bus behind us at Golden Mile was actually using an actual Pacific Express bus, so I guess since the departure and arrival times were the same, it also made a stop at Seremban and has the same level of service as Pacific Express.

Will I take Seasons or Pacific Express ever again?

No way, they are part of my blacklist together with Qistna. The cheap fares aren’t worth it unless you plan to kill cockroaches with your bare hands . And I guess I already slapped myself on the wrist for trying to travel with cheap companies.

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4 thoughts on “Pacific Express: Another Bus Ride from Hell

  1. Roger Goh says:

    I Had the worst bus experience on Yakin Pacific Express for Malacca to Singapore on 26 June 2017!

    The bus (27 seater and prices at S$35 per person) supposed to come and leave Hatten Hotel at 10am but ended up a 40 seater bus (old and with spoiled rail & leg supports and dripping Aircon) came at 3pm 5 hours delayed)! Despite of many phone calls with the Singapore office (+65 6291 6918), they would lie that the bus was coming and on the way from Singapore at 8am (2 hours to pick us up at 10am as we boooek!!) but it’s all lies !!

    The worst is that the 40-seater bus is not going to Singapore directly as booked, but it will stop in JB and we need to change into another bus!

    I was told by a passenger that booked the same malacca – Singapore route that Pacific Expresss is having very bad reputation and cheating customers with high fare for 27 seater and express service but ended up offered cheap and lousy bus and many stop services !!

    The particular 40 seater bus is WLC 6403 and contracter by Yakin pacific express. This bus besides picking up the passengers that paid SGD35 per pax, it also picks up 30 over new passengers along the way from Malaca to JB!!

    This is clearly a day light robbery and the singapore office never responded to any calls after 1pm, leaving all passengers that boooked the 10am luxury bus at their mercy without help!

    I would report this case to the CASE of Singapore and such bus company should not be allowed to operate from And to singpore!!

  2. Roger Goh says:

    I Had the worst bus experience on Yakin Pacific Express from Malacca to Singapore on 26 June 2017!

    The bus (27 seater and prices at S$35 per person) that I booked via Easybook.com was supposed to come and leave Hatten Hotel at 10am but ended up a 40 seater bus (old and with spoiled rail & leg supports and dripping Aircon) came at 3pm (a 5 hours delayed)! Despite of many phone calls with the Singapore office (+65 6291 6918) about the delay, they would lie that the bus was coming and on the way from Singapore at 8am (2 hours to pick us up at 10am as we boooek!!) but it’s all lies !!

    The worst is that the 40-seater bus is not going to Singapore directly as booked, but it will stop in JB and we need to change into another bus!

    I was told by a passenger that booked the same malacca – Singapore route that Pacific Expresss is having very bad reputation and cheating customers with high fare for 27 seater and express service but ended up offered cheap and lousy bus and many stop services !!

    The particular 40 seater bus is WLC 6403 and contracted by Yakin pacific express. This bus besides picking up the passengers that paid SGD35 per pax, it also picks up 30 over new local passengers along the way from Malaca to JB!!

    This is clearly a day light robbery and the singapore office never responded to any calls after 1pm, leaving all passengers that boooked the 10am luxury bus for Singapore at their mercy without help!

    I would report this case to the CASE of Singapore and such bus company should not be allowed to operate to and fro Singapore!!

  3. Lim Buan Teng says:

    I went to Malacca over the Hari Raya Haji weekend, Sept 1 – 3. Booked two tickets from Yakin Pacific Express through easybook. Schedule to leave at 11 am to Hotel Equatorial.

    Left on Sept 1 at 11.00 am from Golden Mile Complex. Bus number KDS 3111. It left on time , well and good.

    When we arrived at Malacca the driver dropped us at Malacca Sentral saying that he has to bring 7 passengers to Kuala Lumpur. But 18 of us have to find our way from Malacca Sentral. This is bad. The company have to take action on the driver.

    As if the outboard journey is not bad enough the bus did not turn up on our return journey. 5 of us waited for an hour at Hotel Equatorial. Our bus was supposed to turn up at 10.00 am. All of us were at the hotel lobby at 9.30 am which the bus company has notified us. One of us checked with the hotel concierge and was advised to take a bus from Malacca Sentral. According to the concierge this “no show” by the bus is a frequent occurrence.

    The irresponsible act of the company has caused many of us to incur additional cost for taxi trip to Malacca Sentral, to purchase bus ticket from Malacca to Singapore, not able to get a refund and most of all caused much inconvenience. I called the company the following day and gave my order and invoice number to claim the unused return ticket and the additional return bus ticket and taxi fare. A gentleman took down all the information and promised to take this up with the lady boss who is away in Kuantan and return on Sept 7. Till today (Sept 8) I have not heard from him and I called their office several times. No one answer the phone.

    For one such round trip, 23 passengers were affected. And most of them decide to remain silent.

    Case should look into this matter as there are many complaints in other websites on this company.

    Post as William Lim.

  4. Joeann says:

    DONT BOOK PACIFIC EXPRESS BUS. THE DRIVER KEPT SMOKING IN AIRCON BUS EVEN WHEN DRIVING ALL THE WAY. HOW COULD HE MAKE PASSENGERS INHALE HIS CIGARETTE SMOKE?! INCONSIDERATE. OLD SMELLY

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