KTM Shuttle Tebrau Guide 2019: New Ticketing System and Departure Procedures using Passport effective 7 October 2019

Effective Monday, 7 October 2019, the KTM Shuttle Tebrau between JB Sentral and Woodlands will operate fully on a new ticketless system. New Shuttle Tebrau tickets are currently only available for purchase online with Malaysian internet banking accounts, or physically at JB Sentral and Woodlands CIQ Railway Stations. With this new ticketless system, tickets will not be provided upon successful purchase of your Shuttle Tebrau ticket, while KTM Berhad will use your own personal passport bio-date page or passport photo page as your Shuttle Tebrau ticket.

Here are the current procedures to board the Shuttle Tebrau effective Monday, 7 October 2019.

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Step 1: Buy your Shuttle Tebrau ticket (if you can)

Shuttle Tebrau tickets are only available from the KTM Shuttle Tebrau ticketing website at https://ticket.ktmb.com.my/ which accepts Malaysian internet banking and credit or debit cards, or physically at JB Sentral and Woodlands CIQ Railway Stations. Shuttle Tebrau tickets are no longer available for sale at any other KTM Intercity or ETS stations throughout KTM Berhad’s network in Peninsular Malaysia aside from JB Sentral and Woodlands CIQ Railway Stations.

Shuttle Tebrau Singaporeans Can Buy JB Train Tickets Online Again

UPDATE (10 October 2019): KTM Berhad has finally woken up to provide an internationally-acceptable mode of payments by credit and debit cards for the new KTM Shuttle Tebrau ticketing system, 9 days after its launch!

Click here to see how to buy your KTM Shuttle Tebrau ticket with your credit or debit card!

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Your passport number and expiry date is required when purchasing your Shuttle Tebrau ticket as your personal passport will serve as your ticket to board the Shuttle Tebrau. When purchasing Shuttle Tebrau tickets personally at the ticket counters, the actual passport or photocopy of passport is required for purchase. Each physical person at the counter is only allowed to purchase a maximum of four (4) Shuttle Tebrau tickets per transaction.

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Step 2: Prepare to board the Shuttle Tebrau 30 to 10 minutes before departure

Your passport, which is your Shuttle Tebrau ticket, will be scanned at the entrances to the Shuttle Tebrau immigration areas at JB Sentral and Woodlands CIQ respectively. This new automated system by NSS IT Solution Sdn Bhd will ensure that the gate opens and closes on the exact time, so don’t be late.

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At JB Sentral, Malaysia, there are new Shuttle Tebrau ticket gates at Gate A for your passport.

At Woodlands CIQ, Singapore, KTM staff at the gate will be using handheld devices (to be verified) to scan your passport to board the Shuttle Tebrau. UPDATE (9 October 2019): The handheld device is not in use yet. Passengers must use the old/existing boarding method of reprinting for the original ticket at the ticket counter 30 minutes before departure. I am not sure of how this is now done with the new ticketless system as you will not have a ticket issued to redeem at the counter any more.

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The new Shuttle Tebrau ticket gates at Gate A of JB Sentral has both normal width and wide gates to cater to travellers with different baggage sizes.

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Scan your original passport on the passport reader on the new Shuttle Tebrau ticket gate. Wrong passports, photocopies of passports, wrong departure timing and a range of other errors as long as ticket details do not match will be rejected by the ticket gate as it will not detect a valid ticket.

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If you had noticed that there is a big important missing step, YES, reprinting of online tickets is now a thing of the past with this new ticketless system!

Step 3: Proceed for Immigration and Customs Clearance

At JB Sentral, Malaysia, proceed downstairs for outbound Malaysia immigration and customs clearance.

At Woodlands CIQ, Singapore, proceed downstairs for outbound Singapore immigration, and inbound Malaysia immigration and customs clearance.

(No photos to insert here as I don’t want to be arrested by either Malaysia or Singapore authorities.)

Step 4: Board the Shuttle Tebrau and enjoy your ride

Take a seat or stand on the free-seating Shuttle Tebrau. While ticket sales are limited to 320 passengers per train, the Shuttle Tebrau only has seats for the first 240 passengers (60 seats per train), assuming it runs with the usual rake of 4 ASC (Hyundai-Padu-Seria) coaches. If you want a seat, remember to board fast, but then again, it’s only a 5-minute ride across the Causeway and I personally don’t bother sitting down on most journeys anyway.

ASC Hyundai Padu Sedia Interior 02

Step 5: Arrival at Destination Station

At JB Sentral, Malaysia, simply proceed upstairs and be on your merry way in Malaysia as you have already cleared Malaysian immigration and customs in Woodlands CIQ earlier.

At Woodlands CIQ, Singapore, proceed for inbound Singapore immigration and customs clearance.

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The new Shuttle Tebrau ticketing system and procedures is expected to bring a lot more convenience to Malaysians who may use this service on an almost-daily basis as there is now no need to fumble over which ticket to reprint and produce, but rather, to simply make their purchase online every day using Malaysian internet banking accounts using their saved passport details for a fast and efficient ticketing and boarding procedure in both bounds.

Shuttle Tebrau Singaporeans Can Buy JB Train Tickets Online Again

UPDATE (10 October 2019): KTM Berhad has finally woken up to provide an internationally-acceptable mode of payments by credit and debit cards for the new KTM Shuttle Tebrau ticketing system, 9 days after its launch!

Click here to see how to buy your KTM Shuttle Tebrau ticket with your credit or debit card!

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