The ETS & KTM Intercity Online Refund Website for 2020 Malaysia Movement Control Order was created to facilitate online refunds for customers on ETS and KTM Intercity train services with travel dates during the 2020 Malaysia Movement Control Order (Perintah Kawalan Pergerakan Malaysia 2020) as a precautionary measure against the COVID-19 pandemic. The ETS & KTM Intercity online refund service has since ceased as of 31 July 2020, and refunds are now processed back in the usual way.
If you are looking for the online refund for the Shuttle Tebrau (Woodlands CIQ, Singapore – JB Sentral, Malaysia), click here.
The ETS & KTM Intercity Online Refund Website for 2020 Malaysia Movement Control Order has stopped accepting refund requests as of 31 July 2020 and has closed for public access.
Click here for normal ETS & KTM Intercity ticket refund on KTMB Integrated Ticketing System (KITS).
Passengers who use the ETS & KTM Intercity Online Refund Website with travel dates during the 2020 Malaysia Movement Control Order (Perintah Kawalan Pergerakan Malaysia 2020) will receive a 100% refund in their personal bank account within 45 days from the date of application.
Before the ETS & KTM Intercity Online Refund Website was created, the only way for passengers to process refunds was to head down to the nearest railway station and make a manual refund at the ticket counter where if a ticket is cancelled more than 72 hours prior to train departure time, a refund of 75% is given, and if the ticket is cancelled less than 72 hours prior to train departure time, a refund of 50% is given.
The ETS & KTM Intercity Online Refund Website for 2020 Malaysia Movement Control Order has stopped accepting refund requests as of 31 July 2020 and has closed for public access.
Click here for normal ETS & KTM Intercity ticket refund on KTMB Integrated Ticketing System (KITS).
ETS & KTM Intercity Online Refund Procedures
(As I have no ETS or KTM Intercity tickets booked, I am unable to screenshot my own refund process.)
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