KTM MySawasdee CANCELLED due to Hat Yai Flooding (28 November 2025–1 December 2025)

KTM MySawasdee special train operating on 28 November 2025 from KL Sentral to Hat Yai Junction and 1 December 2025 from Hat Yai Junction to KL Sentral have been cancelled due to the closure of railway tracks in several areas along the Padang Besar – Hat Yai sector, including Hat Yai Junction Railway Station, as a result of flooding in Southern Thailand.

Flooding is a natural occurrence in parts of Northern Peninsular Malaysia and Southern Thailand with continuous rain in the monsoon season.

This decision was made following safety and operational assessments, as well as confirmation from the Thai authorities, prioritising passenger safety above all.

100% Refund for Affected Passengers to KTM Wallet

A total of 840 tickets were issued for both journeys.

Currently, 652 passengers have not yet cancelled their tickets. For online ticket purchases, passengers may cancel their tickets via the KITS app by selecting the menu MyTicket → Upcoming Ticket → Refund. A full 100% fare refund will be credited immediately to the KTM Wallet for future ticket purchases.

Meanwhile, 188 passengers on both routes who have already cancelled their tickets are also eligible for the remaining fare refund.

Upcoming MySawasdee Train Services

The schedule and dates for future MySawasdee services will be announced as and when updates are available, subject to the current situation and developments in Hat Yai.

KTMB apologises for the inconvenience caused to passengers and appreciates the patience and cooperation of all parties during this period.

For further information or any enquiries, please contact the KTMB Call Centre at 03-9779 1200.

For further information or inquiries, the public can contact the KTMB Call Centre at 03-9779 1200, visit the official website at www.ktmb.com.my, or follow KTMB’s official social media channels for the latest updates.