KTM Berhad, or KTMB for short, is the main railway operator in Peninsular Malaysia. Previously known as the Federated Malay States Railways (FMSR) and the Malayan Railway Administration (MRA), the name change to Keretapi Tanah Melayu (KTM) was formerly inaugurated in 1962. Privatization of KTM was done in 1992, to form KTM Berhad, while remaining wholly-owned by the Malaysian Government.
KTM Berhad provides regional, inter-city and commuter rail services across the network.
Passenger services currently offered by KTM Berhad include:
- Ekspres Rakyat Timuran (JB Sentral – Gemas – Tumpat)
- Shuttle (JB Sentral – Gemas)
- Shuttle Timur (Tumpat – Dabong – Gua Musang – Kuala Lipis)
- Shuttle Tebrau (JB Sentral, Malaysia – Woodlands CIQ, Singapore)
The line between Gemas and Padang Besar is electrified and double tracked, served by KTM Komuter and ETS services. For non-electrified single track sectors, KTM Intercity covers the rest of the network.
The route map in the KTM Intercity network on RailTravel Station no longer features Woodlands CIQ due to:
- KTM Berhad’s initial cessation of online ticket bookings for the Shuttle Tebrau, making it impossible to secure a connection from the Shuttle Tebrau to and from other KTM Intercity trains at JB Sentral.
- KTM Berhad’s positioning of the train to the public as not part of the KTM Intercity network with different terms and conditions for tickets and future separate ticketing system. (FAQ #8: Pembatalan tiket dibenarkan sebelum tren dijadualkan berlepas dengan pemulangan tambang 50%; FAQ #11: Setiap pelanggan hanya dibenarkan membeli maksimum 4 keping tiket tren Shuttle Tebrau yang sama pada satu-satu masa.)
- KTM Berhad’s own confusion with its initial stopping sales through online channels and the KTMB-MobTicket App from 1 December 2016, but in the future plans for ticket sales, to have tickets sold through online channels and the KTMB-MobTicket App, so I am also not sure how to describe it on this website. (FAQ #12: KTMB dalam proses menyediakan perkhidmatan jualan tiket menggunakan kiosk tiket di JB Sentral dan Woodlands dan jualan secara online melalui mobile apps.)
- The soon-to-be-operational separate ticketing system and closed-system ticket checking process for the Shuttle Tebrau.
- The potential closure of Woodlands CIQ on 1 July 2018 as part of the Malaysia–Singapore Points of Agreement Supplement signed on 24 May 2010 (remember Tanjong Pagar Railway Station and Bukit Timah Railway Station?).
Click here for the Shuttle Tebrau FAQs from KTM’s website.
KTM Train Ticket Booking Methods
- KTM Intercity counters
- Online from 12Go Asia (joint ticketing with connecting trains available)
- Online from BusOnlineTicket
- Online from Easybook
- Online from the KTM E-Ticket System (additional RM2 surcharge)
Tickets are open for sale 180 days before departure except for the Shuttle Tebrau which opens 30 days before departure.
How do I book tickets online?
- Click here for a step-by-step guide for 12Go Asia.
- Click here for a step-by-step guide for Easybook.
- Click here for a step-by-step guide to the KTM E-Ticket System.
To contact KTM Berhad:
Phone: +60 3 2267 1200