READ THIS FIRST
I’m getting an unusually high amount of emails requesting me to refund tickets booked through the KTM E-Ticket System.
It appears that the KTM E-Ticket System only deducts money now without providing tickets.
I advise you to STOP booking any ticket from KTM E-Ticket System immediately and either use my agent links below (which come with no online markup – an opposite logic as compared to any other direct vs. third-party ticket booking nowadays) or purchase tickets only through KTM ticket counters.
I have already provided a breakdown of my various recommended agents as compared with the KTM E-Ticket System to show that the KTM E-Ticket System is the most expensive method to book from. You are strongly advised to use my agent links now, not so much to support my site, but to make sure you actually get a ticket when you have paid money. I personally use my own agent links to buy my own tickets.
KTM only refunds your money around 2 weeks after repeated unanswered emails to them. I know of someone who hasn’t got his money refunded after more than 6 months and counting too.
Please note that RailTravel Station is not a KTM or any other train company’s website. It is simply my personal travel blog. I cannot act on your complains as I am not KTM. In fact, you have probably seen me on the Shuttle Tebrau and other KTM trains, just that you wouldn’t have known.
UPDATE (3 Dec 2016): Effective
3 December 2016 (KTM Berhad has postponed the reverting) 5 December 2016, 8.30am, sales of Shuttle Tebrau tickets will be reverted back to 30 days advance booking through all platforms including online sales. From 1 December 2016, Shuttle Tebrau tickets can no longer be booked in advance or online through all platforms. Ticket sales will only be released 1 day before departure at 8.30am at KTM Intercity counters only. Ticket sales will also be limited to 4 tickets per person. Return tickets will no longer be possible with the strict guidelines on the charge of SGD5 for all journeys departing from or purchased at Woodlands CIQ. You are advised NOT to take the Shuttle Tebrau if you have any train connections. If you choose to take the Shuttle Tebrau, you are advised to buy your tickets the day before or be at least 1 hour early to book your ticket, as you can expect 320 people or more to be in the queue at any one point of time. Should there be more than 320 people or you miss your train, the next train will depart in 30 to 180 minutes, assuming the queue does not exceed 320 people. If the queue extends to more than 320 people and the train is departing soon, you are strongly advised NOT to take the Shuttle Tebrau but to just take the bus across the causeway. For information on crossing the causeway by bus, click here.
For more information from KTM Berhad, click here.
The Woodlands CIQ – JB Sentral sector is now served by dedicated shuttle trains, known as the Shuttle Tebrau, since 1 July 2015. All other KTM Intercity services will originate and terminate at JB Sentral, and will not proceed on to Woodlands CIQ. The journey time across the causeway on the Shuttle Tebrau takes just 5 minutes.
The route map of the Shuttle Tebrau on RailTravel Station no longer features the rest of the KTM Intercity network due to:
- KTM Berhad’s initial cessation of online ticket bookings for the Shuttle Tebrau, making it impossible to secure a connection from the Shuttle Tebrau to and from other KTM Intercity trains at JB Sentral.
- KTM Berhad’s positioning of the train to the public as not part of the KTM Intercity network with different terms and conditions for tickets and future separate ticketing system. (FAQ #8: Pembatalan tiket dibenarkan sebelum tren dijadualkan berlepas dengan pemulangan tambang 50%; FAQ #11: Setiap pelanggan hanya dibenarkan membeli maksimum 4 keping tiket tren Shuttle Tebrau yang sama pada satu-satu masa.)
- KTM Berhad’s own confusion with its initial stopping sales through online channels and the KTMB-MobTicket App from 1 December 2016, but in the future plans for ticket sales, to have tickets sold through online channels and the KTMB-MobTicket App, so I am also not sure how to describe it on this website. (FAQ #12: KTMB dalam proses menyediakan perkhidmatan jualan tiket menggunakan kiosk tiket di JB Sentral dan Woodlands dan jualan secara online melalui mobile apps.)
- The soon-to-be-operational separate ticketing system and closed-system ticket checking process for the Shuttle Tebrau.
- The potential closure of Woodlands CIQ on 1 July 2018 as part of the Malaysia–Singapore Points of Agreement Supplement signed on 24 May 2010 (remember Tanjong Pagar Railway Station and Bukit Timah Railway Station?).
Click here for the Shuttle Tebrau FAQs from KTM’s website.
Due to KTM Berhad’s positioning of the train to the public as not part of the KTM Intercity network as mentioned above, and to future-proof updates to this page, I have removed the suggested connecting KTM Intercity trains from the timetable. Listed below are the timings of Shuttle Tebrau trains only.
Timetable from KTM’s website effective 1 February 2017
- KTM Intercity: Shuttle Tebrau
- KTM Intercity: JB Sentral – Gemas – Tumpat
- ETS: Gemas – KL Sentral – Butterworth
- ETS: Gemas – KL Sentral – Padang Besar
- ETS: KL Sentral – Ipoh
What is the best ticket combination I can buy for the Shuttle Tebrau?
From Woodlands CIQ to JB Sentral (return/two ways)
From JB Sentral to Woodlands CIQ (one way)
From JB Sentral to Woodlands CIQ (return/two ways)
For departures from 1 December 2016 onwards From Woodlands CIQ to JB Sentral (one way)
Woodlands CIQ KTM Intercity Counter: S$5
All other KTM Intercity Counters: RM15.30
From JB Sentral to Woodlands CIQ (one way)
Woodlands CIQ KTM Intercity Counter: S$5
All other KTM Intercity Counters: RM5 Return/two-way tickets will no longer be available.
The cessation of online ticket sales from 1 December 2016 onwards has been cancelled.
- Shuttle Tebrau: Woodlands CIQ to/from JB Sentral by Train
- Day 40: Shuttle Tebrau from Johor Bahru to Woodlands CIQ
KTM Train Ticket Booking Methods
- KTM Intercity counters
- Online from 12Go Asia (joint ticketing with connecting trains available)
- Online from BusOnlineTicket
- Online from Easybook
- Online from the KTM E-Ticket System (additional RM2 surcharge)
Tickets are open for sale 180 days before departure except for the Shuttle Tebrau which opens 30 days before departure.
How do I book tickets online?
- Click here for a step-by-step guide for 12Go Asia.
- Click here for a step-by-step guide for Easybook.
- Click here for a step-by-step guide to the KTM E-Ticket System.
How do I get to Woodlands CIQ?
Click here for directions to Woodlands Train Checkpoint.
Why does my ticket state “OODLANDS CIQ” or “B SENTRAL”? Is my ticket still valid?
The original ticket printer at the purchased station is probably not working, so a backup printer is used which causes the cut-off from the destination name. Your ticket is still valid.
However, with the new placement of the origin and destination to avoid the non-functioning parts of the printer, you should be able to see the full station name now, provided that no new cut-off streaks are appearing around the middle of the printer.
You read that right: KTM only changed where the station’s text is written rather than repair both printers.
Why is someone sitting in my seat?
The Shuttle Tebrau is free seating. Your selected or assigned seat number is just for clocking in the ticket limit of the train which is 320. Also, if you notice, the numbers listed in the train are by rows with a suffix of A, B, C and D, and not in numerical sequence as seen in your ticket. As such, there are actually no matching ticket seat numbers with the actual train seat numbers.
Why am I paying GST? (actual question)
There is no GST paid for all KTM trains. If you notice the numbers after the word “GST”, you will see “0%” and “MYR 0.00” or “SGD 0.00”. Do take the time read the whole line of text rather than just the word “GST”.
Where is my Nasi Lemak? (also an actual question, believe it or not)
The “N” after the word “Makanan” or “Meal” on the ticket probably stands for “NO”, and most definitely not Nasi Lemak or your favourite Malaysian rice dish. The meals portion is listed in the ticket for services on the Koc Selesa or the Eastern Holiday excursion train, where a “Y” will be stated. Even if there is food provided in the Shuttle Tebrau, you would probably have arrived at your destination even before the meal service can commence.
Please note that RailTravel Station is not a KTM or any other train company’s website. It is simply my personal travel blog. I cannot act on your complains as I am not KTM. In fact, you have probably seen me on the Shuttle Tebrau and other KTM trains, just that you wouldn’t have known. Please bear with the information provided here as I am also a passenger just like you. Though it’s still not perfect, I believe that it is currently more than sufficient. Feedback is always appreciated, but please do not fault me as I do not run the trains. You can always visit KTM’s website but if you’ve been there, you will know why you are here in the first place.
Important Notice for E-Ticket Holders Travelling on the Shuttle Tebrau
Your e-ticket needs to be verified and validated at the ticket counter before heading to the boarding gate. A reprint of the e-ticket onto an actual ticket or a stamp on the A4 printout will be issued by the ticket counter in order for you to board the train.
A Walkthrough of the Journey
How do I board the Shuttle Tebrau?
I would love to give you a walkthrough of Woodlands Train Checkpoint with pictures as requested by many but photography is prohibited in the checkpoint. I hope the guide below will be descriptive enough for you.
How do I get from Woodlands CIQ to JB Sentral?
- To find out how to get to Woodlands Train Checkpoint by public transport, click here.
- Purchase your ticket 30 days till 15 minutes before departure (if available till then). Click here for a step-by-step guide to the KTM E-Ticket System.
- Proceed up the staircase or elevator from the ticket counter.
- Cross the bridge where there will be a queue area running the entire length of the bridge, leading to a glass door.
- A KTM staff will be at the glass door checking your tickets from 30 minutes till 15 minutes before departure. The gate will close 15 minutes before departure.
- Follow the straight path to Singapore immigration.
- After clearing Singapore immigration, exit out of the door with signs pointing to Malaysian Immigration (it’s Door 5 if you really wish to know, but it would be the only unlocked and very visible door – another straight path).
- Washrooms are available along this path.
- Proceed for Malaysian immigration followed by customs. No immigration cards needed to enter Malaysia, just proceed with your passport (and visa if required).
- A waiting area will be immediately after the x-ray machines with ample seats and another washroom, but most of the time you can proceed straight out to the platform and to the train.
- Remember, photography is prohibited anywhere in Woodlands Train Checkpoint.
- Enjoy your 5 minute ride across the causeway.
- Pro-tip: The escalator at JB Sentral will be near the middle of the train.
- Upon arrival at JB Sentral, simply get on the escalator from the platform and be on your way – welcome to Johor Bahru, Malaysia.
- If you have an onward connecting train north of JB Sentral, you can ask available staff (if any) for directions straight to your train on the platform, or you can head upstairs to the concourse area, where you can queue for ticket checking for your connecting train at the same place where the upward escalator ends. This will take 5 minutes maximum.
How do I get from JB Sentral to Woodlands CIQ?
- Purchase your ticket 30 days till 10 minutes before departure (if available till then). Click here for a step-by-step guide to the KTM E-Ticket System.
- Proceed to Gate A which is on the left of the waiting area behind the ticket counters. If in doubt, follow one of the many signs saying Shuttle Tebrau, Woodlands or Singapore, or the very prominent line of passengers, but NOT any touts asking you if you wish to go to Singapore – they are “freelance private car operators” and no, they are not GrabCar or Uber either.
- A KTM staff will be at the end of the queue line checking your tickets from 30 minutes till 10 minutes before departure. The gate will close 10 minutes before departure.
Scan your ticket at the turnstiles. The gate will close 10 minutes before departure.(Coming soon!)
- Proceed down the escalator after ticket checking to Malaysian immigration and customs. You will see 2 sides of immigration counters on your left and right. Proceed to any side.
- After clearing immigration and customs, you will find a waiting area with many people queuing already, but plenty of empty seats. Go ahead and have a seat if you wish, the journey is only 5 minutes. It’s not necessary to find a good seat for a 5 minute journey. Washrooms are also available in this waiting area.
- Around 5 to 10 minutes before departure, the door to the platform will open with a rush of passengers trying to presumably secure a good seat. Follow the rush if you wish, but it’s really not necessary. The escalator down to the platform is in front of this door.
- Choose your favourite seat on the train or just stand for 5 minutes.
- Pro-tip: Getting a place at the end of the train gets you first in line at Woodlands Train Checkpoint for Singapore immigration and customs clearance and you can exit the checkpoint within 3 minutes if you have fulfilled all immigration and customs obligations.
- Enjoy your 5 minute ride across the causeway.
- Upon arrival at Woodlands Train Checkpoint, remember that photography is prohibited anywhere in Woodlands Train Checkpoint. Immigration will be near the rear end of the train.
- Pro-pro-tip: The last person to clear immigration and customs will make it out of Woodlands Train Checkpoint and into the taxi or bus 15 minutes after arrival. It’s really not necessary to rush. I’ve tried many times.
- Singapore immigration cards can be picked up on the right side of the hall for those required. Singaporeans and PRs, as well as those registered with eIACS, need not fill up an immigration card. If you do not know what eIACS is, you probably need an immigration card (and visa if required).
- After immigration, empty your pockets and proceed for Singapore customs clearance. You will see 2 lanes, the Green Lane for those who have nothing to declare, and the Red Lane, for those who need to declare anything. You can proceed to any lane if you have nothing to declare. If you need to declare something, proceed to the Red Lane and inform the officer there (or ring the bell in the unlikely event that there is no one there for a minute).
- Washrooms and a water cooler are available on the left after the x-ray machines. You need not queue at the water cooler to fill up your water bottle, Singapore’s water is safe to drink from the tap.
- If a break is not needed, just head straight out to an upward escalator, which will lead you across the bridge and down the staircase to the ticket counter, taxi stand or bus stop for your onward journey – welcome to Singapore.
- To find out how to get out of Woodlands Train Checkpoint by public transport, click here.
JB Sentral – Woodlands CIQ
Tickets for Shuttle Tebrau 63dn (5.30am), 65dn (6.00am), 67dn (6.30am) & 69dn (7.00am) from JB Sentral to Woodlands CIQ on weekdays are usually sold out 30 days before departure, 2 hours after they are open for sale at 8.30am.
Tickets for all afternoon and night Shuttle Tebrau trains from JB Sentral to Woodlands CIQ on weekends and public holidays are usually sold out 30 days before departure, 2 hours after they are open for sale at 8.30am.
Woodlands CIQ – JB Sentral
Tickets for all afternoon, evening and night Shuttle Tebrau trains from Woodlands CIQ to JB Sentral on Fridays and eve of public holidays are usually sold out 28 days before departure.
Tickets for all morning and noon Shuttle Tebrau trains from Woodlands CIQ to JB Sentral on weekends and public holidays are usually sold out 28 days before departure.