Shuttle Tebrau

READ THIS FIRST

I’m getting an unusually high amount of emails requesting me to refund tickets booked through the KTM E-Ticket System.

It appears that the KTM E-Ticket System only deducts money now without providing tickets.

I advise you to STOP booking any ticket from KTM E-Ticket System immediately and either use my agent links below (which come with no online markup – an opposite logic as compared to any other direct vs. third-party ticket booking nowadays) or purchase tickets only through KTM ticket counters.

I have already provided a breakdown of my various recommended agents as compared with the KTM E-Ticket System to show that the KTM E-Ticket System is the most expensive method to book from. You are strongly advised to use my agent links now, not so much to support my site, but to make sure you actually get a ticket when you have paid money. I personally use my own agent links to buy my own tickets.

KTM only refunds your money around 2 weeks after repeated unanswered emails to them. I know of someone who hasn’t got his money refunded after more than 6 months and counting too.

Please note that RailTravel Station is not a KTM or any other train company’s website. It is simply my personal travel blog. I cannot act on your complains as I am not KTM. In fact, you have probably seen me on the Shuttle Tebrau and other KTM trains, just that you wouldn’t have known.

IMPORTANT NOTICE

UPDATE (3 Dec 2016): Effective 3 December 2016 (KTM Berhad has postponed the reverting) 5 December 2016, 8.30am, sales of Shuttle Tebrau tickets will be reverted back to 30 days advance booking through all platforms including online sales.

From 1 December 2016, Shuttle Tebrau tickets can no longer be booked in advance or online through all platforms. Ticket sales will only be released 1 day before departure at 8.30am at KTM Intercity counters only. Ticket sales will also be limited to 4 tickets per person. Return tickets will no longer be possible with the strict guidelines on the charge of SGD5 for all journeys departing from or purchased at Woodlands CIQ.

You are advised NOT to take the Shuttle Tebrau if you have any train connections.

If you choose to take the Shuttle Tebrau, you are advised to buy your tickets the day before or be at least 1 hour early to book your ticket, as you can expect 320 people or more to be in the queue at any one point of time. Should there be more than 320 people or you miss your train, the next train will depart in 30 to 180 minutes, assuming the queue does not exceed 320 people.

If the queue extends to more than 320 people and the train is departing soon, you are strongly advised NOT to take the Shuttle Tebrau but to just take the bus across the causeway. For information on crossing the causeway by bus, click here.

For more information from KTM Berhad, click here.

Shuttle Tebrau 30.JPG

The Woodlands CIQ – JB Sentral sector is now served by dedicated shuttle trains, known as the Shuttle Tebrau, since 1 July 2015. All other KTM Intercity services will originate and terminate at JB Sentral, and will not proceed on to Woodlands CIQ. The journey time across the causeway on the Shuttle Tebrau takes just 5 minutes.

Route Map

The route map of the Shuttle Tebrau on RailTravel Station no longer features the rest of the KTM Intercity network due to:

  • KTM Berhad’s initial cessation of online ticket bookings for the Shuttle Tebrau, making it impossible to secure a connection from the Shuttle Tebrau to and from other KTM Intercity trains at JB Sentral.
  • KTM Berhad’s positioning of the train to the public as not part of the KTM Intercity network with different terms and conditions for tickets and future separate ticketing system. (FAQ #8: Pembatalan tiket dibenarkan sebelum tren dijadualkan berlepas dengan pemulangan tambang 50%; FAQ #11: Setiap pelanggan hanya dibenarkan membeli maksimum 4 keping tiket tren Shuttle Tebrau yang sama pada satu-satu masa.)
  • KTM Berhad’s own confusion with its initial stopping sales through online channels and the KTMB-MobTicket App from 1 December 2016, but in the future plans for ticket sales, to have tickets sold through online channels and the KTMB-MobTicket App, so I am also not sure how to describe it on this website. (FAQ #12: KTMB dalam proses menyediakan perkhidmatan jualan tiket menggunakan kiosk tiket di JB Sentral dan Woodlands dan jualan secara online melalui mobile apps.)
  • The soon-to-be-operational separate ticketing system and closed-system ticket checking process for the Shuttle Tebrau.
  • The potential closure of Woodlands CIQ on 1 July 2018 as part of the Malaysia–Singapore Points of Agreement Supplement signed on 24 May 2010 (remember Tanjong Pagar Railway Station and Bukit Timah Railway Station?).

Click here for the Shuttle Tebrau FAQs from KTM’s website.

TRAINS1M2 Shuttle Tebrau 02.png
Click on the image to enlarge.

Interior

ASC Hyundai Interior 01
ASC IRCON Interior 01
ASC IRCON Interior 02
AEC Interior 01

Timetable

Due to KTM Berhad’s positioning of the train to the public as not part of the KTM Intercity network as mentioned above, and to future-proof updates to this page, I have removed the suggested connecting KTM Intercity trains from the timetable. Listed below are the timings of Shuttle Tebrau trains only.

shuttle-tebrau-20170101
Click on the image to enlarge.

Timetable from KTM’s website effective 1 February 2017

Fares

What is the best ticket combination I can buy for the Shuttle Tebrau?

From Woodlands CIQ to JB Sentral (one way)
Easybook: S$5
12Go Asia: S$5
KTM E-Ticket System: RM16 + RM2 booking fee
KTM Intercity Counter: S$5

From Woodlands CIQ to JB Sentral (return/two ways)

Easybook: S$5 + RM5
12Go Asia: S$5 + RM5
KTM E-Ticket System: Unavailable
KTM Intercity Counter: S$10

From JB Sentral to Woodlands CIQ (one way)

Easybook: RM5
12Go Asia: RM5
KTM E-Ticket System
: RM5 + RM2 booking fee
KTM Intercity Counter: RM5

From JB Sentral to Woodlands CIQ (return/two ways)

Easybook: RM5 + S$5
12Go Asia: RM5 + S$5
KTM E-Ticket System: Unavailable
KTM Intercity Counter: RM10

For departures from 1 December 2016 onwards

From Woodlands CIQ to JB Sentral (one way)
Woodlands CIQ KTM Intercity Counter: S$5

All other KTM Intercity Counters: RM15.30
From JB Sentral to Woodlands CIQ (one way)
Woodlands CIQ KTM Intercity Counter: S$5
All other KTM Intercity Counters: RM5

Return/two-way tickets will no longer be available.

The cessation of online ticket sales from 1 December 2016 onwards has been cancelled.

Journey Experiences

KTM Train Ticket Booking Methods

Tickets are open for sale 180 days before departure except for the Shuttle Tebrau which opens 30 days before departure.

Hotel Booking

Attractions Booking

How do I book tickets online?

How do I get to Woodlands CIQ?

Woodlands Train Checkpoint Bus Access Map Lush Green.png

Click here for directions to Woodlands Train Checkpoint.

Why does my ticket state “OODLANDS CIQ” or “B SENTRAL”? Is my ticket still valid?

The original ticket printer at the purchased station is probably not working, so a backup printer is used which causes the cut-off from the destination name. Your ticket is still valid.

However, with the new placement of the origin and destination to avoid the non-functioning parts of the printer, you should be able to see the full station name now, provided that no new cut-off streaks are appearing around the middle of the printer.

You read that right: KTM only changed where the station’s text is written rather than repair both printers.

Why is someone sitting in my seat?

The Shuttle Tebrau is free seating. Your selected or assigned seat number is just for clocking in the ticket limit of the train which is 320. Also, if you notice, the numbers listed in the train are by rows with a suffix of A, B, C and D, and not in numerical sequence as seen in your ticket. As such, there are actually no matching ticket seat numbers with the actual train seat numbers.

Why am I paying GST? (actual question)

There is no GST paid for all KTM trains. If you notice the numbers after the word “GST”, you will see “0%” and “MYR 0.00” or “SGD 0.00”. Do take the time read the whole line of text rather than just the word “GST”.

Where is my Nasi Lemak? (also an actual question, believe it or not)

The “N” after the word “Makanan” or “Meal” on the ticket probably stands for “NO”, and most definitely not Nasi Lemak or your favourite Malaysian rice dish. The meals portion is listed in the ticket for services on the Koc Selesa or the Eastern Holiday excursion train, where a “Y” will be stated. Even if there is food provided in the Shuttle Tebrau, you would probably have arrived at your destination even before the meal service can commence.

Please note that RailTravel Station is not a KTM or any other train company’s website. It is simply my personal travel blog. I cannot act on your complains as I am not KTM. In fact, you have probably seen me on the Shuttle Tebrau and other KTM trains, just that you wouldn’t have known. Please bear with the information provided here as I am also a passenger just like you. Though it’s still not perfect, I believe that it is currently more than sufficient. Feedback is always appreciated, but please do not fault me as I do not run the trains. You can always visit KTM’s website but if you’ve been there, you will know why you are here in the first place.


Important Notice for E-Ticket Holders Travelling on the Shuttle Tebrau

Your e-ticket needs to be verified and validated at the ticket counter before heading to the boarding gate. A reprint of the e-ticket onto an actual ticket or a stamp on the A4 printout will be issued by the ticket counter in order for you to board the train.

Ticket vouchers or invoices issued by agents such as 12Go AsiaBusOnlineTicket or Easybook (first email) are not valid for travel. A second email will be sent containing the actual ticket.


A Walkthrough of the Journey

How do I board the Shuttle Tebrau? 

I would love to give you a walkthrough of Woodlands Train Checkpoint with pictures as requested by many but photography is prohibited in the checkpoint. I hope the guide below will be descriptive enough for you.

How do I get from Woodlands CIQ to JB Sentral?

  1. To find out how to get to Woodlands Train Checkpoint by public transport, click here.
  2. Purchase your ticket 30 days till 15 minutes before departure (if available till then). Click here for a step-by-step guide to the KTM E-Ticket System.
  3. Proceed up the staircase or elevator from the ticket counter.
  4. Cross the bridge where there will be a queue area running the entire length of the bridge, leading to a glass door.
  5. A KTM staff will be at the glass door checking your tickets from 30 minutes till 15 minutes before departure. The gate will close 15 minutes before departure.
  6. Follow the straight path to Singapore immigration.
  7. After clearing Singapore immigration, exit out of the door with signs pointing to Malaysian Immigration (it’s Door 5 if you really wish to know, but it would be the only unlocked and very visible door – another straight path).
  8. Washrooms are available along this path.
  9. Proceed for Malaysian immigration followed by customs. No immigration cards needed to enter Malaysia, just proceed with your passport (and visa if required).
  10. A waiting area will be immediately after the x-ray machines with ample seats and another washroom, but most of the time you can proceed straight out to the platform and to the train.
  11. Remember, photography is prohibited anywhere in Woodlands Train Checkpoint.
  12. Enjoy your 5 minute ride across the causeway.
  13. Pro-tip: The escalator at JB Sentral will be near the middle of the train.
  14. Upon arrival at JB Sentral, simply get on the escalator from the platform and be on your way – welcome to Johor Bahru, Malaysia.
  15. If you have an onward connecting train north of JB Sentral, you can ask available staff  (if any) for directions straight to your train on the platform, or you can head upstairs to the concourse area, where you can queue for ticket checking for your connecting train at the same place where the upward escalator ends. This will take 5 minutes maximum.

How do I get from JB Sentral to Woodlands CIQ?

  1. Purchase your ticket 30 days till 10 minutes before departure (if available till then). Click here for a step-by-step guide to the KTM E-Ticket System.
  2. Proceed to Gate A which is on the left of the waiting area behind the ticket counters. If in doubt, follow one of the many signs saying Shuttle Tebrau, Woodlands or Singapore, or the very prominent line of passengers, but NOT any touts asking you if you wish to go to Singapore – they are “freelance private car operators” and no, they are not GrabCar or Uber either.
  3. A KTM staff will be at the end of the queue line checking your tickets from 30 minutes till 10 minutes before departure. The gate will close 10 minutes before departure.
  4. Scan your ticket at the turnstiles. The gate will close 10 minutes before departure. (Coming soon!)
  5. Proceed down the escalator after ticket checking to Malaysian immigration and customs. You will see 2 sides of immigration counters on your left and right. Proceed to any side.
  6. After clearing immigration and customs, you will find a waiting area with many people queuing already, but plenty of empty seats. Go ahead and have a seat if you wish, the journey is only 5 minutes. It’s not necessary to find a good seat for a 5 minute journey. Washrooms are also available in this waiting area.
  7. Around 5 to 10 minutes before departure, the door to the platform will open with a rush of passengers trying to presumably secure a good seat. Follow the rush if you wish, but it’s really not necessary. The escalator down to the platform is in front of this door.
  8. Choose your favourite seat on the train or just stand for 5 minutes.
  9. Pro-tip: Getting a place at the end of the train gets you first in line at Woodlands Train Checkpoint for Singapore immigration and customs clearance and you can exit the checkpoint within 3 minutes if you have fulfilled all immigration and customs obligations.
  10. Enjoy your 5 minute ride across the causeway.
  11. Upon arrival at Woodlands Train Checkpoint, remember that photography is prohibited anywhere in Woodlands Train Checkpoint. Immigration will be near the rear end of the train.
  12. Pro-pro-tip: The last person to clear immigration and customs will make it out of Woodlands Train Checkpoint and into the taxi or bus 15 minutes after arrival. It’s really not necessary to rush. I’ve tried many times.
  13. Singapore immigration cards can be picked up on the right side of the hall for those required. Singaporeans and PRs, as well as those registered with eIACS, need not fill up an immigration card. If you do not know what eIACS is, you probably need an immigration card (and visa if required).
  14. After immigration, empty your pockets and proceed for Singapore customs clearance. You will see 2 lanes, the Green Lane for those who have nothing to declare, and the Red Lane, for those who need to declare anything. You can proceed to any lane if you have nothing to declare. If you need to declare something, proceed to the Red Lane and inform the officer there (or ring the bell in the unlikely event that there is no one there for a minute).
  15. Washrooms and a water cooler are available on the left after the x-ray machines. You need not queue at the water cooler to fill up your water bottle, Singapore’s water is safe to drink from the tap.
  16. If a break is not needed, just head straight out to an upward escalator, which will lead you across the bridge and down the staircase to the ticket counter, taxi stand or bus stop for your onward journey – welcome to Singapore.
  17. To find out how to get out of Woodlands Train Checkpoint by public transport, click here.

Travel Advisories

JB Sentral – Woodlands CIQ

Tickets for Shuttle Tebrau 63dn (5.30am), 65dn (6.00am), 67dn (6.30am) & 69dn (7.00am) from JB Sentral to Woodlands CIQ on weekdays are usually sold out 30 days before departure, 2 hours after they are open for sale at 8.30am.

Tickets for all afternoon and night Shuttle Tebrau trains from JB Sentral to Woodlands CIQ on weekends and public holidays are usually sold out 30 days before departure, 2 hours after they are open for sale at 8.30am.

Woodlands CIQ – JB Sentral

Tickets for all afternoon, evening and night Shuttle Tebrau trains from Woodlands CIQ to JB Sentral on Fridays and eve of public holidays are usually sold out 28 days before departure.

Tickets for all morning and noon Shuttle Tebrau trains from Woodlands CIQ to JB Sentral on weekends and public holidays are usually sold out 28 days before departure.

Travel Advisory (tl;dr version)

The Shuttle Tebrau is a very popular service. Any train with good departure timings that you are planning to book less than 28 days before departure is sold out already.

112 thoughts on “Shuttle Tebrau

  1. Maznah Omar says:

    I would like to check is it possible for me to buy online tickets frm singapore to city square and vice versa for both dates 30 April n 2nd May(return).

    Like

  2. K says:

    Hi, would like to check, when we arrive at woodlands train checkpoint, we will go to the immigration first before proceeding to the train?

    Like

    • RailTravel Station says:

      Yes. Ticket checking followed by Singapore immigration, Malaysia immigration and customs, and the to the platform. Anyway there is only 1 route to the train, you will not get lost nor miss your train once your ticket has been checked.

      Like

  3. Dreamer says:

    It states that u cannot get a ticket on the spot for a same day ride. So I guess it’s impossible to stay at Johor n work in Singapore. Or am I wrong?

    Like

    • RailTravel Station says:

      As mentioned above, “Tickets for Shuttle Tebrau 63dn (5.30am), 65dn (6.00am), 67dn (6.30am) & 69dn (7.00am) from JB Sentral to Woodlands CIQ on weekdays are usually sold out 28 days before departure.”

      You can buy your tickets 30 days in advance.

      Like

  4. geez says:

    HI, possible to buy tickets for my traveling gang @ the Woodlands Train Station days ahead of departure?
    Need to show passport?
    Any surcharge (RM2)?
    Can buy return ride in advance also right?

    Thx!

    Like

    • RailTravel Station says:

      Ticket sales are open 30 days before departure.

      Woodlands CIQ – JB Sentral

      Tickets for Shuttle Tebrau 70up (8.00am) & 74up (10.00am) from Woodlands CIQ to JB Sentral on weekends and public holidays are usually sold out 1 day before or on the morning of departure. You should buy your shuttle ticket earlier as it is most likely not available on the spot.

      JB Sentral – Woodlands CIQ

      Tickets for Shuttle Tebrau 63dn (5.30am), 65dn (6.00am), 67dn (6.30am) & 69dn (7.00am) from JB Sentral to Woodlands CIQ on weekdays are usually sold out 28 days before departure. If you are connecting from the 25dn Tren Sutera from Ipoh and KL Sentral, you should buy your shuttle ticket BEFORE buying your 25dn Tren Sutera ticket.

      Tickets for all Shuttle Tebrau trains from JB Sentral to Woodlands CIQ on weekends and public holidays are usually sold out 1 day before or on the morning of departure. You should buy your shuttle ticket earlier as it is most likely not available on the spot.

      You don’t need to show your passport when purchasing tickets, only when boarding the train since it’s a cross-border service.

      No surcharge if you are buying from the counter.

      You can buy return tickets for SGD10 from Woodlands. If you purchase 2 one-way tickets, Woodlands CIQ – JB Sentral will be SGD5 and JB Sentral – Woodlands CIQ will be MYR5.

      Like

      • Eileen says:

        Hi I’ve booked my tickets online but I was able to print out the tickets as my computer hanged out on me! Thus I have no ref no or id. I dun find any contact details to Chk w Ktm. Can u help? Will I be able to go to the train station at woodlands to Chk out my tickets? Thanks

        Like

        • RailTravel Station says:

          You will need a reference number or ticket ID to reprint your ticket at the counter. I suggest you login again and check if there are any bookings in your account. If there are no confirmed bookings, try calling your bank to check if the transaction went through. If it did, you can email to KTM at callcenter@ktmb.com.my for refund procedures.

          Like

          • Eileen says:

            Hi thanks for your swift reply,
            I couldn’t retrieve any transaction history.
            I called my bank & they said the transaction went thru.
            Thus I have emailed to the add u Hv given , hopefully I will get an answer on times

            Like

  5. LK says:

    I bought a return ticket online from Woodlands-JB-woodlands. It has a seat number. Is this free seating ? Does the seat number matters?

    Like

  6. Venus Lim says:

    Do we clear both side immigration together with others bus tourists? Heard if from woodland train checkpoint, is to clear both country immigration at there before proceed to train. How about from JB Sentral to Woodland?

    Like

  7. Riny says:

    I tried booking the e-ticket for 1.30pm 25 March 16 but I can’t add new passengers cause they prompted me to add slot number. What is slot number? Also, I can’t select “Seat Available” icon

    Like

  8. leena mislan says:

    Hi there, do i have to check in early(you know like those flights procedure) for the train if lets say my train departs at 1pm?

    Like

  9. Brendan Yap says:

    Can I check how long does it take to commute from Woodlands CIQ to JB Sentral, inclusive of the passing through of immigration? Say if I bought on 10pm, reaching JB by 10.05pm, will I be able to make it to my intercity train on 10. 30pm?

    Like

    • RailTravel Station says:

      You need to enter the gate of Woodlands CIQ by 9.45pm, it’s where your ticket will be checked. You will arrive in JB Sentral at 10.05pm where you have a 25 minute window to change platforms (which takes probably 2 minutes) , or if you are unsure, go up to the departure gate and u turn back down again after checking with the staff (which should take around 5 minutes). You will definitely make your connection as the same Shuttle Tebrau will depart from JB Sentral for Woodlands CIQ at 10.15pm.

      Like

      • Py says:

        Hi, I think what Brendan meant was, if he reaches JB Sentral at 10.05pm, will he be able to catch the intercity train (say frm JB Sentral to KL Sentral) which departs at 10.30pm?

        I have similar question too. My train from JB Sentral to KL Sentral departs at 5pm, however frm Woodlands to JB Sentral I could either choose the 1.30pm or 4.30pm session… if I choose 4.30pm, will I be able to catch the train at 5pm to KL Sentral?

        Like

        • RailTravel Station says:

          Immigration and customs for both Singapore and Malaysia will be cleared at Woodlands CIQ before departure, hence all procedures would be settled upon arrival at JB Sentral. Similarly, you will also have a 25 minute window to change trains at JB Sentral should you wish to take the 4.30pm Shuttle Tebrau to connect to the 5pm Ekspres Peninsular.

          Like

  10. Shasha says:

    I book online ticket. Ticket from JB sentral to woodlands but accidentally key in the wrong IC no: For example: T1234567E but I key in T1243567E. Is it ok? How should I go about it?

    Like

  11. Ajin B says:

    For JB Sentral-Woodlands, How long would you suggest the duration from Gate A to clearing custom & immigration to the waiting area/boarding the train?

    Like

  12. Ben Chua says:

    I have booked online train ticket JB – Woodlands CIQ, before departure do I need to proceed ticket counter for re-confirm ticket or just bring printed copy to proceed gate?

    Like

  13. Ani Saneh says:

    Hi, I have purchased 4 tickets on 18th June from Singapore to Johor and 19th June from Johor to Singapore. Can I change the date? Who do I contact in Singapore?

    Like

  14. elaine says:

    Hi , can i check with you , i bought 6 tickets from JB sentral to gemas , and 6 tickets from Woodlands to JB sentral , of which 2 of my kids’ identity numbers i keyed wrongly , i called all their customer hotlines that i can find on google , its either no answer , or they will just hang up if the line get thru :(. I even emailed to a few of their email add but got no reply at all in the 2 weeks that i emailed . I wanted to change to the correct identity numbers so badly , cos im going with my brother and it him who is paying for us , so dun wan him to know i made a mistaken in the booking details , so would u be able to suggest wat else can i do to get in touch with the customer service officer ? i will be travelling on the 20th jun , Thanks a million in advanced !!

    Like

  15. elaine says:

    oh ya , i remembered using an online chat with a customer service officer in one of the website , but i couldn’t recall which website it is , do u hv any idea ? thanks !!

    Like

  16. Sara says:

    Hi.. if i do not have a printer to print tickets, can I go to the counter at woodlands to get it printed? Or can i jus show a screenshot on my hp? Tq.

    Like

  17. Changwook says:

    Thank you for your kind and detailed description!
    Really, no need to change any details, just proceed with the trip.

    Ha Ha ^___________^

    Like

  18. Lin says:

    Hi, is a ticket required for kids below 2yrs old? Couldn’t find the info anywhere. And is it possible to buy a return tix online? Thanks!

    Like

    • RailTravel Station says:

      Tickets for children below 4 years old are not required. Child tickets are required for those 4 to 12 years old, thereafter adult fares apply.

      Please scroll up back to the post for online return ticket options.

      Like

  19. Welli says:

    Good Day to you,

    I’m just trying my luck to check with you if you happen to know on mass ticket purchase.

    The thing is that i have plans to arrange around 45 guests from singapore for my wedding dinner in jb and i’ve heard that from 1st July 2016 onwards, passenger’s details will be registered on the tickets and they will need to present their passport for inspection.

    – Will it be possible to purchase such no. of tickets at one goal at the counters?
    – If so, i will need all my guest’s details in order to purchase the tickets?

    Thank you for your time~

    By the way, you have an awesome blog!

    Like

    • RailTravel Station says:

      You can get your tickets at the counter or online, no problem. If you buy it online from Easybook, just make sure each passenger’s names are different. I don’t think you need more details on 12Go Asia. If you buy it on KTM’s website, you need all passenger details.

      Like

  20. John Fabian says:

    hi, i just bought the ticket online and I have the email and pdf for the ticket.
    Instead of printing the ticket out, can I download to my iPad and show them at the entrance instead of the print?

    Like

      • John Fabian says:

        oic, what do u mean print out the actua; ticket at the station, “not an A4 paper”?
        So the ticket email i received, how should I print it out? sorry kinda confused here.

        Like

        • RailTravel Station says:

          You may or may not wish to print it out at home. You will have to exchange it for the actual ticket at the railway station to board the train, whether it’s by showing the ticket ID on your iPad or by printing the ticket at home.

          Like

  21. John says:

    Thanks.

    You seem to travel a lot on Tebrau Shuttle so what do you think will be the 2 best times to travel ( one in the morning and one in the afternoon ) on weekdays – both SG to JB and JB to SG ?

    Example SG To JB : 10 am and 1.30 pm and JB to SG :9 am and 3.30 pm . Would it be safe during these weekday timings to arrive at the station and buy a ticket about 30 minutes before departure ?

    Thanks once again for your site and support

    Like

    • RailTravel Station says:

      I’m assuming you’re travelling after 1 December 2016.

      Well it all depends on your own schedule, really. You shouldn’t base your journey on off-peak Shuttle Tebrau trains as these trains don’t offer you the best departure times, which is why they aren’t popular anyway. The popular trains sell out easily so it’s also difficult for me to suggest accurately as the actual queues have not formed.

      Like

  22. Veron Liang says:

    Hi,
    I’m referring to your latest update on 3 Dec, does it mean we can buy online now for advanced booking? Tried to book on easybook but stated ‘no trips found’. Appreciate your kind response.

    Like

  23. Ben Chua says:

    I have online booking train on 05/12/2016 from JB Sentral to Singapore CIQ for 2 ticket depart on 26/12/2016 19:00, after payment done there is no ticket show to me, webpage was show can not open webpage and payment already deducted from my account, my e-ticket account also don’t have such ticket, please help.

    Like

        • RailTravel Station says:

          As mentioned in the page above:

          “Please note that RailTravel Station is not a KTM or any other train company’s website. It is simply my personal travel blog. I cannot act on your complains as I am not KTM. In fact, you have probably seen me on the Shuttle Tebrau and other KTM trains, just that you wouldn’t have known. Please bear with the information provided here as I am also a passenger just like you. Though it’s still not perfect, I believe that it is currently more than sufficient. Feedback is always appreciated, but please do not fault me as I do not run the trains. You can always visit KTM’s website but if you’ve been there, you will know why you are here in the first place.”

          Like

  24. Phyllis says:

    Hi, thanks for yr sharing. Read few websites that said train ticket from Woodlands to JB Sentral no longer to purchase online. Rather confusing. So which websites can I purchase the tickets now? I check ktmb webite no aval tickets but easybook website they hv tickets. Why is it so?

    Like

  25. reethu says:

    None of the booking agent links you shared seem to have tickets for SG-JB even for 30 days later. It doesn’t seem that sales of Shuttle Tebrau tickets has been reverted back to 30 days advance booking through all platforms including online sales.

    Like

  26. Edmund says:

    Hi,

    Regarding the e-ticket needs to be verified and validated at the ticket counter before heading to the boarding gate which you have stated in your blog, however at Easybook FAQ, I don’t need to go the ticket counter to show my e-ticket and can straight board the train. So which one should I follow? Thanks.

    Like

  27. Lenny says:

    Hi,

    Thanks for the informative post above. Really appreciate it.

    However, do you have any idea why 30 days advance tickets for weekday early morning trains 63, 65, 67 and 69 are not available on the external agent websites such as Easybook and 12Go?

    And another thing I noticed when I attempted to purchase 30 days advance tickets from KTMB website, is that they are always fully booked even though I camped at 8.30am for the tickets to be released.

    Thank you so much!

    Like

  28. ST says:

    Hi, thank you for this detailed article!

    I’ve checked for two-way tickets in February 2017 on both Easybook and 12Go, however tickets are only available on Easybook and not 12Go. Is there a reason why?

    Also, I’ve checked for reviews on Easybook online but those available were negative reviews. How reliable is Easybook? (Any readers able to verify?)

    Thank you!

    Like

  29. ST says:

    Thank you for your prompt response.

    I have made payment for 2 x one-way tickets to JB Sentral (received tax invoice email as well as SMS transaction alert of payment). Just to confirm, I have my e-ticket printed out but still require verification / physical ticket from ticketing officer yes?

    Also, due to the travel period being less than two weeks, I believe the return tickets (of a later timing) on a weekend has been completely sold out on all agent sites. Any recommendations on other modes of public transport to return to SG? I.e. which bus services and what is the non-peak period to depart JB on Sunday?

    Look forward to your reply!

    Like

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