After heading out of the baggage reclaim area from my Singapore Airlines SQ861 flight through Customs, and getting the train out to Tanah Merah, while finally placing my bag on the annoying standing area on the floor of the SMRT KHI EMU, I noticed something was amiss with my 2-month-old CabinZero Classic 44L Backpack.
On my CabinZero’s maiden check-in journey, there was an unfortunate tear on it, which is slightly painful since this cabin-sized backpack bag, though light, didn’t come cheap.
A closer look at the tear on the seam of the bag, exposing the inner part of the backpack.
I was wondering if this was a claimable damage to Singapore Airlines, considering that honestly, it was quite small, but still felt painful for me since it’s the first damage to the new and expensive bag, and I had left the baggage reclaim area already (note to self: check bags first before leaving). My post-claim report would only have these handphone images to back me up.
Nevertheless, the next day, I filled up the details required in an email to be sent to the local Singapore Airlines airport office. More details from SQ here.
After a request for more details from SATS Baggage Lost and Found, and my delayed reply to them a day later, I received a call the afternoon of my sending my reply to arrange for a pick-up from my house to repair the bag.
As promised, a delivery man from the “bag repair company” came to my doorstep to pick up my CabinZero. Based on the phone number that called me, a Google search told me that it is DnF Marketing and Services.
The delivery guy tagging my torn CabinZero. Goodbye CabinZero, get well soon!
The next afternoon, I got another call from the “bag repair company” to arrange delivery to return my bag. That was surprisingly quick.
Collecting my repaired CabinZero from the same delivery guy. Thanks bro.
Seems like a near-perfect repair with very minimal signs of where the tear used to me. Well done DnF Marketing and Services, SATS Baggage and Singapore Airlines, and thank you all!
I have since tested the same CabinZero Classic 44L Backpack on other LCC flights (without checking it in), and I’m happy to report that the repair has survived my trips so far, carrying up to 7kg worth of items in it, so it’s definitely not just a cosmetic repair that DnF Marketing and Services did.