KTM MySawasdee CANCELLED due to Hat Yai Flooding Recovery (5–15 December 2025)
KTM MySawasdee special train operating between KL Sentral and Hat Yai Junction on 5–8 December and 12–15 December 2025 have been cancelled to facilitate post-flood safety inspections, cleaning, and repair works along affected sections of the route around Hat Yai Junction Railway Station that remain unstable. The suspensions are necessary to ensure operational safety following recent flooding in Southern Thailand.
Flooding is a natural occurrence in parts of Northern Peninsular Malaysia and Southern Thailand with continuous rain in the monsoon season.
100% Refund for Affected Passengers to KTM Wallet
A total of 837 tickets were issued for both journeys.
Currently, 683 passengers have not yet cancelled their tickets. For online ticket purchases, passengers may cancel their tickets via the KITS app by selecting the menu MyTicket → Upcoming Ticket → Refund. A full 100% fare refund will be credited immediately to the KTM Wallet for future ticket purchases.
Meanwhile, 196 passengers on both routes who cancelled earlier are also eligible to receive the remaining balance of their fare.
Upcoming MySawasdee Train Services
KTMB stated that the schedule and dates for upcoming MySawasdee services will be announced in due course, subject to the evolving situation and conditions in Hat Yai. The operator apologised for the inconvenience caused and expressed appreciation for passengers’ patience and cooperation during this period, urging customers to contact the KTMB Call Centre at 03-9779 1200 for further information or enquiries.
For further information or inquiries, the public can contact the KTMB Call Centre at 03-9779 1200, visit the official website at www.ktmb.com.my, or follow KTMB’s official social media channels for the latest updates.