KTM Shuttle Tebrau Ticket Refund Guide On KTMB Integrated Ticketing System (KITS)
KTM Shuttle Tebrau train ticket refunds can be done easily online on the KTMB Integrated Ticketing System (KITS) after purchasing tickets if you decide to cancel or change travel dates for your train journey.
The KTMB Integrated Ticketing System (KITS) is a new online ticketing system for KTM Shuttle Tebrau train services which launched on 13 June 2022 in conjunction with the resumption of Shuttle Tebrau cross-border train services between Johor Bahru Sentral Railway Station (JB Sentral) in Malaysia and Woodlands Train Checkpoint (Woodlands CIQ) in Singapore after the COVID-19 pandemic.
You may cancel your KTM Shuttle Tebrau train ticket online if you do not wish to travel, subject to a percentage fee. If you wish to change your Shuttle Tebrau train travel date, you must cancel your existing ticket and book a new ticket. No amendment of Shuttle Tebrau ticket is possible on the KTMB Integrated Ticketing System (KITS).
How to refund KTM Shuttle Tebrau ticket online
Step 1: Click on My account
At the KTMB Integrated Ticketing System (KITS) home page, click on your name in the top-right corner, and click on “My account”.
Step 2: Select KTM Shuttle Tebrau ticket and click Refund
Click “My Ticket” on the left menu to view all your tickets.
Select the KTM Shuttle Tebrau train that you want a refund on using the check box.
Thereafter, click on “Refund”.
Step 3: Agree and Proceed
A pop-up will show your refund value.
- If your ticket is cancelled more than 72 hours prior to train departure time, you will get a 75% refund.
- If your ticket is cancelled less than 72 hours prior to train departure time, you will get a 50% refund.
- If your ticket is cancelled less than 4 hours prior to train departure time, or after your train departure time, no refund will be provided.
Instant Refund Completed
KTM Shuttle Tebrau ticket fare refunds are made instantly in to your KTM Wallet only.
Cash, bank account, or credit card refunds are not provided for Malaysians and Singaporeans.
For overseas passengers excluding Singaporeans, if payment was made by credit card, a credit card refund will be provided.
How to book new KTM Shuttle Tebrau train ticket with refund
Booking a new KTM Shuttle Tebrau train ticket online with the KTM Wallet is exactly the same as booking with any other payment methods.
Click here for the step-by-step KTM ETS & KTM Intercity Online Ticket Booking Guide on the KTMB Integrated Ticketing System (KITS).
Step 1: Search for KTM Shuttle Tebrau train
Search for your train as per normal with your origin, destination, date(s) of travel, and number of passengers. Remember to be logged in to your KITS account.
Step 2: Select KTM Shuttle Tebrau Train
Select your KTM Shuttle Tebrau train as per normal.
Click here for the step-by-step KTM ETS & KTM Intercity Online Ticket Booking Guide on the KTMB Integrated Ticketing System (KITS).
Step 3: Pay with KTM Wallet
Under the Payment Options, select “KTM Wallet”.
Do note that payment modes on the KTMB Integrated Ticketing System (KITS) cannot be mixed. That means that you must have sufficient funds in your KTM Wallet before being allowed to use it. You cannot top up the remaining amount in your ticket with other payment methods such as a credit card.
You can, however, top up your KTM Wallet first with a credit card with a minimum value of RM10 in order to complete your transaction. This method may still not be sufficient if you are looking to buy a single Shuttle Timuran ticket, but may be enough for KTM Shuttle Tebrau, ETS, and KTM Intercity express trains.
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