KTM ETS & KTM Intercity Ticket Refund Guide On KTMB Integrated Ticketing System (KITS)

The KTMB Integrated Ticketing System (KITS) is a new online ticketing system for ETS, KTM Intercity and KTM Komuter Northern Sector train services. ETS and KTM Intercity train ticket refunds can be done easily online on the KTMB Integrated Ticketing System (KITS) after purchasing tickets if you decide to cancel or change travel dates for your train journey.

You may cancel your ETS and KTM Intercity train ticket online if you do not wish to travel, subject to a percentage fee. If you wish to change your ETS or KTM Intercity train travel date, you must cancel your existing ticket and book a new ticket. No amendment of ETS or KTM Intercity ticket is possible on the KTMB Integrated Ticketing System (KITS).

How to refund KTM ETS & KTM Intercity ticket online

Step 1: Click on My account

At the KTMB Integrated Ticketing System (KITS) home page, click on your name in the top-right corner, and click on “My account”.

Step 2: Select ticket and click Refund

Click “My Ticket” on the left menu to view all your tickets.

Select the train that you want a refund on using the check box.

Thereafter, click on “Refund”.

Step 3: Agree and Proceed

A pop-up will show your refund value.

• If your ticket is cancelled more than 72 hours prior to train departure time, you will get a 75% refund.
• If your ticket is cancelled less than 72 hours prior to train departure time, you will get a 50% refund.
• If your ticket is cancelled less than 4 hours prior to train departure time, no refund will be provided.

Instant Refund Completed

Refunds are made instantly in to your KTM Wallet only. Cash, bank account, or credit card refunds are not provided.

Your train status will now have the “Refunded” tag on it. Click on receipt if you would like a cancellation receipt sent to your email.

How to book new KTM ETS & KTM Intercity train ticket with refund

Booking a new ETS and KTM Intercity train ticket online with the KTM Wallet is exactly the same as booking with any other payment methods.

Click here for the step-by-step KTM ETS & KTM Intercity Online Ticket Booking Guide on the KTMB Integrated Ticketing System (KITS).

Step 1: Search for KTM ETS & KTM Intercity train

Search for your train as per normal with your origin, destination, date(s) of travel, and number of passengers. Remember to be logged in to your KITS account.

Step 2: Select Train and Seat

Select your train and seat as per normal.

Step 3: Pay with KTM Wallet

Under the Payment Options, select “KTM Wallet”.

Do note that payment modes on the KTMB Integrated Ticketing System (KITS) cannot be mixed. That means that you must have sufficient funds in your KTM Wallet before being allowed to use it. You cannot top up the remaining amount in your ticket with other payment methods such as a credit card.

You can, however, top up your KTM Wallet first with a credit card with a minimum value of RM10 in order to complete your transaction. This method may still not be sufficient if you are looking to buy a single Shuttle Timuran ticket, but may be enough for ETS and KTM Intercity express trains.