KTM ETS & KTM Intercity Ticket Cancellation & Refund Guide • How To Cancel & Refund KTM ETS & KTM Intercity Ticket Online On KTMB Integrated Ticketing System (KITS) • Bayaran Balik Tempah Tiket KTM ETS & KTM Intercity Atas Talian

KTM ETS & KTM Intercity Ticket Refund Guide On KTMB Integrated Ticketing System (KITS)

The KTMB Integrated Ticketing System (KITS) is a new online ticketing system for ETS, KTM Intercity and KTM Komuter Northern Sector train services. ETS and KTM Intercity train ticket refunds can be done easily online on the KTMB Integrated Ticketing System (KITS) after purchasing tickets if you decide to cancel or change travel dates for your train journey.

You may cancel your ETS and KTM Intercity train ticket online if you do not wish to travel, subject to a percentage fee. If you wish to change your ETS or KTM Intercity train travel date, you must cancel your existing ticket and book a new ticket. No amendment of ETS or KTM Intercity ticket is possible on the KTMB Integrated Ticketing System (KITS).

How to refund KTM ETS & KTM Intercity ticket online

Step 1: Click on My account

At the KTMB Integrated Ticketing System (KITS) home page, click on your name in the top-right corner, and click on “My account”.

Step 2: Select ticket and click Refund

Click “My Ticket” on the left menu to view all your tickets.

Select the train that you want a refund on using the check box.

Thereafter, click on “Refund”.

Step 3: Agree and Proceed

A pop-up will show your refund value.

  • If your ticket is cancelled more than 72 hours prior to train departure time, you will get a 75% refund.
  • If your ticket is cancelled less than 72 hours prior to train departure time, you will get a 50% refund.
  • If your ticket is cancelled less than 4 hours prior to train departure time, no refund will be provided.

Instant Refund Completed

Refunds are made instantly in to your KTM Wallet only. Cash, bank account, or credit card refunds are not provided.

Your train status will now have the “Refunded” tag on it. Click on receipt if you would like a cancellation receipt sent to your email.

How to book new KTM ETS & KTM Intercity train ticket with refund

Booking a new ETS and KTM Intercity train ticket online with the KTM Wallet is exactly the same as booking with any other payment methods.

Click here for the step-by-step KTM ETS & KTM Intercity Online Ticket Booking Guide on the KTMB Integrated Ticketing System (KITS).

Step 1: Search for KTM ETS & KTM Intercity train

Search for your train as per normal with your origin, destination, date(s) of travel, and number of passengers. Remember to be logged in to your KITS account.

Step 2: Select Train and Seat

Select your train and seat as per normal.

Step 3: Pay with KTM Wallet

Under the Payment Options, select “KTM Wallet”.

Do note that payment modes on the KTMB Integrated Ticketing System (KITS) cannot be mixed. That means that you must have sufficient funds in your KTM Wallet before being allowed to use it. You cannot top up the remaining amount in your ticket with other payment methods such as a credit card.

You can, however, top up your KTM Wallet first with a credit card with a minimum value of RM10 in order to complete your transaction. This method may still not be sufficient if you are looking to buy a single Shuttle Timuran ticket, but may be enough for ETS and KTM Intercity express trains.


  1. Just a quick update, registered as a European on KITS, I was not offered any refund option other than KTM Wallet. So I guess nationality doesn’t matter here.

      1. I have cancelled my ticket and the refund is in my KTB wallet. But I don’t want to travel on KTB at all, and would prefer to have my money back in my bank account. How do I do that?

    1. I am a Senior Citizen and I bought an ETS train ticket at KL Sentral station yesterday i.e. 28 December 2002 from KL Sentral to Ipoh on 5th January 2023. How do I cancel my ticket as I am not going to Ipoh on that day?

  2. I’m student member acc, I had cancelled the ticket and refunded to my ktb wallet? How to withdraw money from my ktb wallet? If not possible for the withdrawal, after my membership expired next year and I’m not continue, the money in the wallet will be void?

    1. You cannot withdraw money from your KTM Wallet. The money will still be inside your KITS account. KTM Wallet is a credit account, not related to your MyRailLife registration.

  3. Is it possible to change from backward to forward seat after the ticket being issued?

    1. Nope, unless you cancel your ticket and buy a new one, subject to the refund rates.

  4. If my friend help a group of people and I buy the tickets in one confirmation order and then I (1 person) want to refund, how to proceed further? thanks

  5. Is it possible for me to change the one of the Name (aaa bbb ccc) wrong due to computer’s auto-correct ?

  6. I have book from Alor Setar to Kuala Lumpur, possible change to KL Sentral? Are the officer allow to enter at KL Sentral for paying extra fees?

  7. Hai..i buy return ticket.. but want to refund only one way ticket..how can i do in ktmb mobile?because the refund button not showed in each ticket i bought

    1. The ticket will be released back into the normal system for public purchase instantly. Be fast especially if it’s a popular train like the Shuttle Tebrau.

  8. I bought 2 online tickets from Taiping to KL Sentral for 10th Oct 2023. I would like to change to the next time (on the same day) from 1342 to 1557.
    How do I do this without refunding and repurchase (and losing 25% of money) ?

  9. Hi! I’m a student and I booked a train yesterday from Telok Gadung to Subang Jaya and my class was canceled today. I saw your article step by step but there is no option ” refund “. Can you help me ?

    1. There is no refund option for KTM Komuter trains. You should buy your KTM Komuter ticket only before boarding. There is also no advance booking option for KTM Komuter.

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