The ETS & KTM Intercity Online Refund Website was created to facilitate online refunds for customers on ETS and KTM Intercity train services with travel dates from 18th March 2020 – 14th April 2020 during the 2020 Malaysia Movement Control Order (Perintah Kawalan Pergerakan Malaysia 2020) as a precautionary measure against the COVID-19 pandemic.
If you are looking for the online refund for the Shuttle Tebrau (Woodlands CIQ, Singapore – JB Sentral, Malaysia), click here.
Passengers who use the ETS & KTM Intercity Online Refund Website with travel dates from 18th March 2020 – 14th April 2020 during the 2020 Malaysia Movement Control Order (Perintah Kawalan Pergerakan Malaysia 2020) will receive a 100% refund in their personal bank account within 45 days from the date of application.
Before the ETS & KTM Intercity Online Refund Website was created, the only way for passengers to process refunds was to head down to the nearest railway station and make a manual refund at the ticket counter where if a ticket is cancelled more than 72 hours prior to train departure time, a refund of 75% is given, and if the ticket is cancelled less than 72 hours prior to train departure time, a refund of 50% is given.
Click here to access the ETS & KTM Intercity Online Refund Website.
If you are looking for the online refund for the Shuttle Tebrau (Woodlands CIQ, Singapore – JB Sentral, Malaysia), click here.
ETS & KTM Intercity Online Refund Procedures
(As I have no ETS or KTM Intercity tickets booked, I am unable to screenshot my own refund process.)