With every year, purchasing KTM train tickets becomes more and more difficult, but this new development is the champion among all difficulties. Tested since the afternoon of Friday, 29 November 2019, the KTMB E-Ticket System has been inaccessible due to an error message logging the Client IP (mine), Attack ID, and Message ID.
Thinking nothing of it, assuming it’s just an error, I just waited, only realising it might be an IP ban by some comments on RailTravel Station’s Facebook Page yesterday (30 November 2019).
Despite being able to log in yesterday using a VPN, as of today, 1 December 2019, my foreign account has also been locked out of the KTMB E-Ticket System despite being able to access the login page using a VPN.
Trying to log in to the KTMB E-Ticket System overseas (in Singapore)
The error screen since the afternoon of Friday, 29 November 2019.
Since the afternoon of Friday, 29 November 2019, I’ve got this error screen when trying to search for tickets on the KTMB E-Ticket System. Thinking that it was a system error, I continued trying to access it for the next day (Saturday).
I did manage to log in once on Saturday to browse for seat availability, but have not booked my tickets yet.
Using the Opera browser with the free VPN unsuccessfully on Sunday, 1 December 2019.
Using the optimal location setting, the same error page pops out.
Using the Opera browser with the free VPN successfully to access the webpage, but failed to login on Sunday, 1 December 2019.
This time, I switched my location randomly to Americas, and the main KTMB E-Ticket System login page is able to pop out. However, when trying to log in, a Service Notification pops out that it is “unable to process my request”.
And to be clear just in case that’s it’s not just a ban on RailTravel Station, it’s not just me who is experiencing this issue, but at least 3 other Singapore-based devices not owned by me and not sharing the same IP address as me as well, tested in different locations in Singapore at the same time.
Trying to log in to the KTMB E-Ticket System in Malaysia on Maxis (Hotlink)
No problem. Business as usual.
After the latest Shuttle Tebrau saga which simply involves the payment mode, I’m not sure why KTM is still doing this kind of weird errors, intentional or otherwise, this time enforcing it with an IP ban, which is clearly intentionally meant to exclude non-Malaysians from using their long-haul services.
If KTM Berhad would want to claim that they are doing this in the short-term just to protect locals who want to buy tickets after their system crashed due to the high demand during this high season, don’t forget that there are plenty of Malaysians who are working or studying overseas as well who probably want to buy their train ticket online in the country that they are in now, including Singapore. Things aren’t as easy as going down to the nearest KTM Intercity or ETS counter to buy if the person is studying in London.
Furthermore, since now tourists need to go down to the nearest KTM Intercity or ETS counter just to buy to buy their ticket, the same problem might happen just like the first day of ticket sales being released whereby there is only a limit of only 500 queue numbers at KL Sentral given out in a day, with the queue taking an average of 8 hours to purchase a ticket.
On top of banning the IP addresses of foreign devices outside of Malaysia, many ticket sales through agents have now failed in the bookings as well. Foreigners who wish to purchase tickets from agents such as 12Go Asia, Baolau, BusOnlineTicket or Easybook now have a high chance of their tickets going through for sale but is not issued to the agent by KTM Berhad. Thankfully, Easybook’s refund processes are automated and you’re pretty much assured of getting your money back, unlike if you book your ticket through the KTMB E-Ticket System and it fails.
KTM Berhad is the only railway operator in the world which does not embrace technology or progress in general. Despite plenty of railways in third-world countries trying to improve themselves, KTM is simply only going backwards by making everyone use their physical ticket counters.
I’m not sure what excuse KTM Berhad will give regarding this now, but I would like to just wish them all the best. I’m not sure for what, but just all the best. But remember not to complain about their services to them on their Facebook page, or else you’ll be blocked on their Facebook by them, just like what happened to RailTravel Station. Tell them only the good stuff, if you can find some.
Some possible booking methods for Malaysian domestic and international (to and from Singapore and Thailand) buses are:
- Online from 12Go Asia
- Online from Baolau
- Online from BusOnlineTicket
- Online from CatchThatBus
- Online from Easybook
- Klook (Get FREE S$5/RM15 voucher for your first purchase when you sign up here! *subject to exchange rate)
How do I book tickets online?
Bagaimanakah saya menempah tiket dalam talian?
- Click here for a step-by-step guide for 12Go Asia.
- Click here for a step-by-step guide for Easybook.