Starting from 15 October 2020, it is now possible to buy KTM Komuter Northern Sector train tickets online and at new ticket kiosks at stations, aside from the traditional (and previous only) way to get them on the spot at ticket counters.
Step 1: Launch the KITS app and create a new account
If you haven’t done so already, create your KITS account. This also allows you to register for a concession fare if applicable to your status.
Step 2: Click on the KTM Komuter Utara tab
Step 3: Choose your origin and destination stations
Click on the KTM Komuter Northern Sector route map to select your origin and destination stations. For the purpose of writing this guide, I donated RM1 to KTM for a ticket from Butterworth to Bukit Tengah.
Step 4: Choose your package
There are 3 packages to choose from: Single Journey, Return Journey, and Weekly Pass.
Single Journey gets you a single ride between your selected stations on the date of purchase with the standard train fare.
Return Journey gets you a two-way ride between your selected stations on the date of purchase for double of the standard train fare.
Weekly Pass gets you unlimited rides between your selected stations for 7 days starting from the date of purchase for 10 times the standard train fare (ie. 5 return journeys).
Do note that you can only purchase your ticket on the day of departure. Choosing an advance date is not possible.
However, as Komuter tickets are pretty much unlimited for sale, this booking date restriction is fine. I would think this app is more for beating the counter queue or to buy your ticket while on the bus or Grab to the station.
Step 5: Select number of passengers
Select the number of passengers needed.
Step 6: Select payment method
You can pay with your KTM Wallet, Credit Card, Debit Card/ATM, or Boost. I’m glad to see that international modes of payment are accepted.
Step 7: Proceed with payment method
I selected to pay by credit card. Fill in the payment information as necessary.
Entering my OTP from DBS.
Once done, click “Make Payment” to proceed with your purchase.
Viola, your booking is confirmed!
Step 8: Retrieving your ticket on the KITS app
Click on “Booking History”.
Click “View Tickets”.
This is your ticket. Scan the QR code at the new ticket gates.
A receipt can also be retrieved if necessary.
Step 8a: Retrieving your ticket via email
An automated email is also sent along with your ticket and receipt as an attachment.