Cancel Causeway Link VTL Bus Ticket
This guide will show you how to cancel your Causeway Link VTL Bus ticket easily. If you cannot make it for your Causeway Link VTL Bus trip for any reason, or have keyed in wrong details that cannot be amended, please cancel your Causeway Link VTL Bus ticket to give others a chance to travel on the Vaccinated Travel Lane (Land) [VTL (Land)] between Singapore and Malaysia.
Step 1: Visit https://vtl.causewaylink.com.my/
After logging in, click on “Manage“.
Step 2: Choose Causeway Link VTL Bus Ticket To Cancel
- Click “My Booking History” on the left menu.
- Search for your bus using the departure date selection.
- After your selected bus ticket appears, click on “Cancel Seat”.
Do note that the cut off time to cancel your Causeway Link VTL Bus ticket is 4 days before your departure date. Please cancel your ticket as early as possible to give others a chance to board the Causeway Link VTL Bus.
Step 3: Confirm
Once you click on “Cancel Seat”, a pop-up box will confirm that you wish to cancel your seat.
Do note that no refund is given when you cancel your Causeway Link VTL Bus ticket. You will only release your ticket back to the booking system.
Cancelling your Causeway Link VTL Bus ticket gives others a chance to board the Causeway Link VTL Bus. While you will not get a refund for your Causeway Link VTL Bus ticket after cancellation, you will directly allow someone else to travel instead, which is better than having the seat go empty.
After clicking yes, your booking history will go blank. This shows that you do not have your ticket any more, and your Causeway Link VTL Bus ticket has been successfully cancelled.
COVID-19 Vaccinated-Recovered Travellers
If you had cancelled your Causeway Link VTL Bus ticket due to a positive COVID-19 test result like me, you can now use the Causeway Link CIQ 1st Link Shuttle Bus (Non-VTL Bus) without quota and without quarantine after your recovery period based on prevailing Singapore and Malaysia guidelines.