The Shuttle Tebrau is a very popular train service for Malaysians and Singaporeans alike to cross the Johor-Singapore Causeway at Woodlands to get to JB, and millions of people of all nationalities have used this service since its launch on 1 July 2015.
Visitors Outside Singapore Or Malaysia Cannot Buy KTM Shuttle Tebrau Train Tickets Online Anymore – Suspected IP Ban On KTM Shuttle Tebrau Ticketing System
Click here to read more.
However, as of today, 1 October 2019, with the launch of the new independent Shuttle Tebrau ticketing system which only accepts payment via Malaysian internet banking, it seems that the Shuttle Tebrau is mainly reserved for Malaysians only, as Malaysian internet banking is the only mode of payment to purchase Shuttle Tebrau tickets online for departures from 7 October 2019 onwards.
UPDATE (10 October 2019): KTM Berhad has finally woken up to provide an internationally-acceptable mode of payments by credit and debit cards for the new KTM Shuttle Tebrau ticketing system, 9 days after its launch!
Click here to see how to buy your KTM Shuttle Tebrau ticket with your credit or debit card!
Singaporeans and other nationalities cannot purchase Shuttle Tebrau tickets online without a personal Malaysian internet banking account – unless they have a Malaysian internet banking account and/or Malaysian debit card (UPDATE: Despite the website claiming so, Malaysian debit card payment is actually also not available).
UPDATE 1 (2 October 2019): KTM Berhad has posted a comment saying that this Malaysian internet banking procedure is only for yesterday (1 October 2019) and today (2 October 2019). RailTravel Station will check the new Shuttle Tebrau ticketing system again tomorrow to see if more payment modes are accepted, or will it be as KTM says “from time to time” which in KTM’s case in the Klang Valley is every 3 to 6 months.
UPDATE 2 (2 October 2019): The new KTM Berhad Shuttle Tebrau ticketing system uses iPay88 as the sole payment gateway. A quick check on iPay88’s website shows that they support many types of payment including credit cards, PayPal and even Alipay. As such, by inferring from their website, I don’t think it is the payment gateway that is restricting the payment options, but rather, the choice of the customer of iPay88 to restrict payment modes to only Malaysian internet banking accounts.
UPDATE 3 (3 October 2019 8.30am): The new KTM Berhad Shuttle Tebrau ticketing system now has a new placeholder for credit cards. However, it is currently not usable (as compared to KTM’s claim in the above Update 1) and only labelled as “coming soon”.
UPDATE 4 (3 October 2019 8.30pm): KTM Berhad’s website now confirms that only internet banking is accepted in the new KTM Berhad Shuttle Tebrau ticketing system, and credit card payment will only be readied in the near future. To all those who say that I am fake news and credit card payment will be available today, I know KTM better and the only words that they use nowadays are “dalam masa yang terdekat” and “dari masa ke masa”, so trust me.
This might be the most modern case in the world of restricting immigration across a land border crossing without directly affecting immigration policies. Being a cross-border international train service, it is very strange that KTM Berhad does not allow payments to be made for the Shuttle Tebrau from any other modes of internationally-recognised and internationally-acceptable mode of payment such as credit card or PayPal, but only accepts Malaysian internet banking to buy cross-border international train tickets.
The only other alternative now is to purchase Shuttle Tebrau on the spot at either JB Sentral Railway Station in Malaysia or Woodlands Train Checkpoint in Singapore, but we all know how fast Shuttle Tebrau tickets will sell out 30 days before departure at 8.30am, making an on-the-spot purchase pretty much impossible. Oh, in fact, Shuttle Tebrau tickets are not available for sale at any other KTM station in Peninsular Malaysia as well.
I’m not sure why KTM Berhad is doing this, but it seems that with every “improvement” that KTM makes nowadays, it is a step back for progress of their railway.
Let’s see if KTM Berhad will do a prata flip on this decision to restrict payment methods for the Shuttle Tebrau to Malaysian internet banking only.
[PSA] If you are in the long queue at JB Sentral or Woodlands CIQ and want to buy or failed to get your Shuttle Tebrau ticket, or are in any other KTM Intercity or ETS station but you can’t buy your Shuttle Tebrau ticket there any more, DO NOT SCOLD THE KTM COUNTER STAFF.
They’re just doing their job to sell you tickets and did not implement the new system. They probably don’t want to see the whole crowd of you as much as you don’t want to see them to buy your tickets.
That’s because some unscrupulous Singaporeans buy tickets in bulk and resell them for profit. This move was designed to protect hard-working travelers from being taken advantage of. Suggest you do some research before writing “hit-job articles” like this in future.
Any fool can complain, and fools usually do.
Reselling is impossible as the buyer will be rejected for boarding by staff when your passport details don’t match your ticket.
ANY proof some unscrupulous Singaporeans buy tickets in bulk? I thought the ticket bought online must provide passport and such to proof their id
I AGREED!!!
I don’t think you can buy in bulk and passport numbers are required when one buys online. And to buy at the counter, is even more ridiculous to buy in bulk, there is not enough seats for bulk buying. So don’t think it is true about bulk buying on Singapore side. One thing I m certain abt, is the loss of revenue for KTM then.
Looks like you’re the fool instead.
Any proof or not Singaporean buy in bulk? Dont anyhow say. U must produce yr passport to buy the ticket and its not transferable.
How much can one make $$$ from buying in bulk and sell. Unless you are referring to super peak season. Doing this doesn’t make the person be a millionaire. Anyway, the move to do such thing needs a some good brainer rather than implement and the god back to square one. Just like VEP system. Gosh!!! Wake up
You dumb or retarded? There’s no way anybody can bulk buy tickets to resell. Passport details are printed on the ticket for verification at checkpoint. It is better to keep your mouth shut and be thought a fool, than to open it and remove all doubt.
@ Lyn I love your reply to Obey Limpeh!!! 👍👍👍
Kudos to KTM for making life easier for Malaysians working in Singapore. They work hard so they deserve better transportation back home without any Singaporeans filling up the space.
Singaporeans can walk along the causeway for better exercise since most of them ain’t working.
Maybe if you had a ‘better’ government to managed your economy, all Malaysians do not need to come Singapore to work for the 3:1 exchange rate?
Really? Such a nice thing to say to yr fellow neighbors. Doesn’t Islam teaches u to be nice? You know wat? Wen u bought the ticket train, there is usually seat numbers allocated on the ticket. Correct? Singaporeans are prim and proper citizen who abide by law.
Look whose rushing in and not follow the seat number? Tey just grab any seat tey can see.
It’s the MALAYSIAN PPLE…(though not all, I emphasize…NOT ALL)
TEY SIMPLY HAVE NO SENSE OF FOLLOWING THE LAW. TEY TINK ITS THEIR RIGHT TO SIT ANYWHERE SINCE THE KTM BELONGS TO TEM. never even follow the seat number
And who ask u pple to work in Singapore? Its yr choice so dun come and demand to be treated like diva.
From day 1 who has been condemning Singaporeans? It’s always a bunch of malaysian like you.
These are the batch of pple who create sparks of hatred between these 2 counties…
For the rest of the Malaysian pple, we always love and respected yr country💖💖
Why link my comment to religion? Law abiding citizens or just plain stupid to see workers going back home during rush hour. They can sit wherever they want.
Moreover, singaporeans are choosy. Hence, employers rather give Malaysians jobs cos’ they deserve such jobs.
And what make u tink most Singaporeans aren’t working? Oh! U mean most Malaysia is it? Wrong type error?
Singaporeans are the hard working pple and if u see tey go jb on weekdays, tats because tey took leave to go and chill abit.
Its nothing about not working.
U work in Singapore and y describe yrself hows the life and the work here, in then u can gv u 2cents worth opinion.
If u see elderly pe shop there, most probably they are retirees.
Tey have work so hard and it’s time fr tem to enjoy their fruits of labour.
I believe work hard play hard ….
Dun play hard work little. In the end o e will be backdated and choose nothing but to say negative stuffs about other countries…
Wow. This comment is so shameless haha work in other people’s country still can think that you’re priority number 1. This guy either a troll or some baby boomer malaysian.
Sorry la bro. your up nrth malay cannot compare to you flers la. They are born ‘entitled’ ma you dunno meh? haha
Most entitled comment ever. You think you’re the only hardworking here? Please dont reproduce
Then cancel your work permit and dun earn sg dollar..Your remark is bodoh
Hold on a second. But I thought that ticket from Woodlands to JB is of SGD 5? In that case, using Malaysia Bank Card to buy the ticket that is of the value in SGD would be awkward, if that is the ONLY method.(if not “only”, it is acceptable) Or, will the price change to MYR 15 instead?
The price would be RM16.
KTM this is like slapping your own face. If you want to let Malaysians only to travel, please do not have your trains across the Causeway. Use it within Malaysia. Protectionism never pays. You see Mao closed off China in 1958 and it turned China backwards for 50 years. If Johor is conquered by Singapore then the Causeway cease to operate. Singaporeans can cross the Causeway like going from Jurong to AMK.
Because a lot of hardworking Malaysians are heading back home. Singaporeans can walk along the causeway if they want or shop at Orchard Road if you can afford to.
Stupid is stupid la 🙂
Of cos we can afford. But since got cheaper option ..why not??? Boost ur economic also whatttt….
A return trip from JB to Woodlands (JB-Woodlands and Woodlands-JB) would cost only RM 10. If I book this, but only use Woodlands-JB portion of the trip (and so save RM 6 per person), would I be blacklisted ? Anybody tried this before ?
I read that if you miss the first leg of a return trip for a flight, most airlines will not let you board the second leg. I wonder if it is the same for KTMB.
I also like to know about this, did u tried?
Enough for the stupid Singaporean , we just don’t want Singaporean to take the Ktm so what? No malaysian there are still lot of PRC and bangla in your country, and your country greatly welcome PRC as a permanent resident. Get into the mrt you know la.
Hati busuk..perangai orang melayu anjung
Yes, fully agreed that KTM train is a “back to future” mode of transport in Malaysia. I was a regular passenger for past 15yrs and until now no improvement. In fact it had gone further backward that to connect Tampon or Gemas to JB Sentral..needs at least 7hrs (keretapi time and waiting time).
Thought by the year 2020 everything will be easier and high technology, what is this? No improvements at all…🙄
This is not accurate.
Singaporeans can apply for a Malaysian bank account too, depending on the bank.
Yes I did mention it in the article above the Causeway picture.
KTM all full of bullshit. Very inefficient train system cannot even compare with our 自强号 TRW.
I saw credit/debit card option in the ticket website. So it is not true that Singaporean can’t purchase tickets online
You’re on the wrong booking system. Use the Shuttle Tebrau booking system, not the KTM Intercity and ETS one.
could ktm increase the number of trains plying the woodlands-jb route?
Unfortunately not, as explained in the main Shuttle Tebrau page here: https://railtravelstation.com/ktm-berhad/ktm-intercity/shuttle-tebrau/
When we take bus to Johor ,we Singaporean and others foreign passport holder need to queue like hell to chop the passport while for Malaysian they just happily go through no need to queue. ( special lane for Malaysia passport). And now here come new problem about buying train ticket. Everything so easy and convenient for them. While our side the ICA everytime plan to use high technology to improve their system but in the end its getting worst. We suffer at our own immigration side and after thst we also had to face the same at Johor side. There’ is no changes infact getting worst.
Please remember that Singaporeans are foreigners in Malaysia. As a foreigner you don’t have automatic right to enter Malaysia. Therefore, you must queue at the manual counter to be seen by an immigration officer in order to be granted entry. Malaysians, on the other hand, have unrestricted right to return to Malaysia.
Remember your malaysian people earning our dollar money..Working here..absurd
By putting all these constraints in allowing Singaporeans to buy train tickets to travel on KTM trains to go JB/Malaysia, the Malaysia government is just killing their own economy by not attracting overseas tourists to spend in their country. I don’t think Singaporeans have much to lose, except enjoy fewer massages and eat less. As for shopping, these days online shopping is so convenient and cheap for us to buy things. We don’t have to buy in JB.
I can understand the angst.
As far as I know though, this is temporary. I do not have proof to back it up.
Also, does it affect only the Tebrau Shuttle (peak hours only) or all other train timings?
This affects all Shuttle Tebrau trains at all timings.
Malaysians still living in the 1970s. Forever 100 steps behind sg.
I hope this news is a temporaty measure… coz its rather pathetic to retrict such movements and it benefit both country… i hope they can reconsider…
The title of this article is misleading and just jump to conclusion to a foreign system that is not finalised. I am sure they will improve the system in a while.
But it is indeed “a foreign system that is not finalised” as you said right?
i guess its a deployment oversight.
However i saw some deals on carousell that lets you buy the tickets just let them know your detail sif you are comfortable.at least in the interim if u need to travel there is an option or go to the counter to buy the ticket directly.
https://sg.carousell.com/p/ktm-malaysia-shuttle-tebrau-tickets-254640951/?ref=searchLandingPage&ref_referrer=%2Fq%2Ftravel-1737%2Fktm-train-ticket%2F&ref_reqId=B7HyQzTiyOXmL8cMI5ps1UI6gSqp6P0k
Thanks for the update.
if that’s the case , Shudnt Singapore government shud limit Malaysian to work and study here in our country? That are plenty of them snatching our jobs and school space here. They shud just stay at their own country !! For their work than ….
Isit only maybank credit card allow to buy the train tickets only? Other bank credit cards like citibank or OUB not allowed?
All cards are not allowed. Only Malaysian internet banking is accepted.
All you people are lucky. I am sitting in Australia trying to go to https://ticket.ktmb.com.my and it just won’t load. 3 browsers, 4 different devices and 2 isp’s and no luck at all. https://www.ktmb.com.my is just fine for normal trains but can’t get to Shuttle Tebrau site. We only travel ‘outside’ of peak hours rather than take workers’ seats. Last booked 16th August and all was fine. Now…. 🙁
It’s loading fine for me. Do you mean that your preferred train is not loading?
Perhaps you are inside Malaysia. I can access the normal train ticketing system at https://www.ktmb.com.my and make normal train selections but the link to the Shuttle Tebrau site ( https://ticket.ktmb.com.my ) is simply not loading the site at all. The ‘is this site down’ type sites are reporting that the site is down.
Could you send a screenshot of this problem to railtravelstation [at] gmail [dot] com for me to have a look?
IM TRYING TO BOOK FROM ENGLAND AND HAVING SAME PROBLEM
Could you send a screenshot of this problem to railtravelstation [at] gmail [dot] com for me to have a look?
https://railtravelstation.com/2019/12/16/visitors-outside-singapore-or-malaysia-cannot-buy-ktm-shuttle-tebrau-train-tickets-anymore-suspected-ip-ban-on-ktm-shuttle-tebrau-ticketing-system/
Perhaps your link above ( 6th October 2019 ) explains why non-Malaysians are having trouble https://railtravelstation.com/2019/12/01/tourists-visiting-malaysia-you-cannot-buy-ktm-intercity-and-ets-tickets-online-anymore-enforced-by-ip-ban-on-ktmb-e-ticket-system/
It’s a separate system though.
Response from easybook today….
At the moment, the booking for Tebrau train tickets is not available due to maintenance and updates and is yet to have any confirmed dates in which the system will be available as normal.
You may check accordingly within 24 to 48 hours.
Easybook is just an agent. Can you send a screenshot so that I can see what’s going on on your end?
No facility in this thread for sending screen shots.
ping ticket.ktmb.com.my
Reply from 103.51.48.196: destination net unreachable.
ping https://ticket.ktmb.com.my
ping request could not find host https://ticket.ktmb.com.my
ping http://www.ticket.ktmb.com.my
ping request could not find host http://www.ticket.ktmb.com.my
ping http://www.ticket.ktmb.com.my
ping request could not find host http;//www.ticket.ktmb.com.my
As mentioned in the other comment thread above, could you send a screenshot of this problem to railtravelstation [at] gmail [dot] com for me to have a look?
So sorry. Sometimes I feel that my eyes are just painted on 🙂
If I use a VPN and select a Malaysian server I have perfect access to the official Shuttle Tebrau booking site.
Without using a VPN I have no access at all using 3 browsers, 4 mobile devices and 2 different ISP’s..
It is more than obvious that an IP block is in place.
Could you send the screenshot anyway? I want to compare it with the other system’s IP ban.
Just a bog standard message:
This page can’t be displayed
•Make sure the web address https://ticket.ktmb.com.my is correct.
•Look for the page with your search engine.
•Refresh the page in a few minutes.
Fix connection problems
https://railtravelstation.com/2019/12/16/visitors-outside-singapore-or-malaysia-cannot-buy-ktm-shuttle-tebrau-train-tickets-anymore-suspected-ip-ban-on-ktm-shuttle-tebrau-ticketing-system/