Shuttle Tebrau Turnstile System at JB Sentral

This post is about the travel experience onboard the Shuttle Tebrau.

This is NOT the actual information page you are looking for.

Click here to visit the dedicated Shuttle Tebrau information page.

The dedicated page features the route map, train interior, timetable, fares, travel advisories and a walkthrough of the procedures for crossing the border via the Shuttle Tebrau.


Effective 1 March 2017, the turnstiles at Gate A of JB Sentral for the Shuttle Tebrau are in operation. The turnstiles operate with scanning the barcode provided below the tickets. With the similar barcode provided on the KTM E-Tickets* from 12Go AsiaBusOnlineTicket or Easybook, this also eliminates the need to exchange the A4 printout for the actual ticket.

*Links to the KTM E-Ticket System are not provided here due to KTM’s own admission of the instability of their system here after Prime Minister Najib Razak personally posted on Facebook that there is such an issue here.



Using the turnstile is pretty simple – just queue at Gate A as per normal and scan the barcode at the reader. These turnstiles are similar to, if not the same as with the exception of the new barcode reader (ie. repurposed), the old KTM Komuter turnstiles in the Klang Valley.

Once the light on top of the turnstile lights up in green, push the turnstile bar forward to proceed and you’re in. Proceed for immigration and boarding as per normal from here.

You can also scan the QR code directly from your mobile phone (unless you’re using a privacy screen protector which dims the screen).

Enlarge the QR code just enough for it to fit within the scanner on the turnstile, but not full screen as it will not fit.

Place your phone as such in front of the scanner.

Once the light on top of the turnstile lights up in green, push the turnstile bar forward to proceed and you’re in. Proceed for immigration and boarding as per normal from here.

This new system now differentiates the Shuttle Tebrau from all other KTM Intercity services, as positioned by KTM. This system also prevents ticket fraud as unlike Shuttle Timur trains which are also free seating but have no ticket limit per train, tickets on the Shuttle Tebrau are limited to 320 tickets per train. Should a passenger decide to use a fake ticket, the turnstile will not unlock since the barcode will be unable to be read properly or has already been used for a prior entry.

The turnstiles are not installed in Woodlands CIQ. There are no changes to the procedure of ticket checking at Woodlands CIQ.


Fares

What is the best ticket combination I can buy for the Shuttle Tebrau?

From Woodlands CIQ to JB Sentral (one way)
Easybook: S$5
12Go Asia: S$5
BusOnlineTicket: S$5
KTM E-Ticket System: RM16 + RM2 booking fee
KTM Intercity Counter: S$5

From Woodlands CIQ to JB Sentral (return/two ways)

Easybook: S$5 + RM5
12Go Asia: S$5 + RM5
BusOnlineTicket: S$5 + RM5
KTM E-Ticket System: Unavailable
KTM Intercity Counter: S$10

From JB Sentral to Woodlands CIQ (one way)

Easybook: RM5
12Go Asia: RM5
BusOnlineTicket: RM5
KTM E-Ticket System
: RM5 + RM2 booking fee
KTM Intercity Counter: RM5

From JB Sentral to Woodlands CIQ (return/two ways)

Easybook: RM5 + S$5
12Go Asia: RM5 + S$5
BusOnlineTicket: RM5 + S$5
KTM E-Ticket System: Unavailable
KTM Intercity Counter: RM10

Journey Experiences

KTM Train Ticket Booking Methods

Tickets are open for sale 180 days before departure except for the Shuttle Tebrau which opens 30 days before departure.

Hotel Booking

Attractions Booking

How do I book tickets online?

Links to the KTM E-Ticket System are strikethroughed due to KTM’s own admission of the instability of their system here after Prime Minister Najib Razak personally posted on Facebook that there is such an issue here. Proceed using the KTM E-Ticket System at your own risk.


This post is about the travel experience onboard the Shuttle Tebrau.

This is NOT the actual information page you are looking for.

Click here to visit the dedicated Shuttle Tebrau information page.

The dedicated page features the route map, train interior, timetable, fares, travel advisories and a walkthrough of the procedures for crossing the border via the Shuttle Tebrau.

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